Customer Ratings & Reviews

Due to space limitations, we purchased a Samsung refrigerator that had multiple negative reviews on a variety of websites. However, it was the best option for the size. We know we will have problems with it and in these cases, a Best Buy warranty is a must.

It is great having this protection on my items! Worry no more!

I'm glad to have this 3 yr protection plan on this refrigerator since it sits in the garage. A previous refrig only lasted 1 yr and was out of warranty when it died

Best decision, my fridge was damaged from the get go and having the plan help a lot

Hope we do not need this extra warranty service but good to have in case

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

Excellent customer service and fifty more characters

Have not had to use the service.. hopefully never have too. Product is good

Geek Squad is always professional, friendly, knowledgeable and on time. I would recommend purchasing a protection plan.

I always buy the Best Buy warranties and have a 50/50 useage of them. Overall not bad prices if you have the total tech program since it drops the total price of the warranty by a good amount.

With the way products do not last like they used to, I always get the warranties. All of them have paid for themselves.

Dont know what i would do without geek squad and their awesome help

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

Great staff at the location we go to. Very helpful, knowledgeable and assisted in loading our items.

A known condensation issue on my fridge might have meant a repair cost, but Geek Squad handled the repair at no charge and on my timetable. Sometimes product "insurance" isn't worth it, but in this case it will be - now and for the next 5 years!

Installed fast and professionally also get to stay with a peace of mind having geek squad

Geek Squad had always paid off for us. We haven’t had to need it for this purchase yet but we never buy an electronic or appliance without buying Geek Squad along with it!

GeekSquad protection is one of the best offered by BestBuy. I have several expensive tech products from BestBuy and I got all of them covered with this service.

I have not been able to use the warranty yet but it is good to purchase a warrant on any appliances or anything to make sure you are coved with any damages that may occur.