Customer Ratings & Reviews

Would never purchase another item without this service It is remarkable and worth every penny

The protection plan provides a level of comfort in case something happens to the product.

Customer service is very professional, we are very happy.

I haven’t needed the warranty yet but only time will tell. I try to get it for major appliances just in case.

I never got a chance to try calling the agent yet, but buying this plan was very easy and i feel like my open box is protected for 3 years with this.

Having the protection is nice but the process is pretty bad. Had my issue escalated. Notes were not taken properly. The WORST part was the service guys that they have a contract with.

We remodeled the kitchen but my wife wanted upgraded appliances. It’s on the small size for me but she loves it.

We purchase almost all of our electronics through best buy because of the great experiences we have had for coverage of items.

Definitely good to have. Ive used them in the past and always had positive results.

Purchased protection for my refrigerator. After setting it up, I ended up needing service, and every person I have talked to has been professional

Everyone says Samsung refrigerators are something to worry about. nothing to worry about here now that i have the geeksquad warranty.

Great plan. If anything goes wrong they will attempt to repair if it can not be repaired they will replace the product.

Glad I have this warrant but also I am hoping my new appliances are so good I won't have to use it.

All I can say about the Geek Squad is Awesome, awesome service, awesome nothing more to say....reliable, knowledgeable, and again awesome.

3 Year protection plan, what's not to like? Great piece of mind and hassle free. I'm a fan of the plan!

Because my new LG Fridge has so many different options, I thought the extended warranty would be worth it in case something goes wrong.

I am so glad that this protection was offered. Thank You

Okay, if you like giving money away the Geek Squad protection is for you. When we purchased our fridge we were informed that the geek squad protection would take over once the factory warranty ended. Every time we had to have our fridge repaired we were told the geek squad guys were just all booked up and it would need to go thru whirlpool direct. After two dozen repairs we find out that the fridge - that should have been replaced - is no longer covered. So essentially we gave Best Buy money to fix a fridge that they never had any intention to fix and didn't even schedule the service to fix. The way this warranty works is complete garbage, the service on it is garbage, the customer service is garbage. Maybe I shouldn't say that, garbage becomes something useful when it's broken down. There is nothing about the geek squad name, service, or warranty that is of any value to anyone on planet earth. Do yourself a favor and save your money.

Haven’t used it yet but I’m hoping it will be worth it if I have to. Hopefully I don’t have to and then quipment is great.

It was helpful but some things aren’t covered.. but those that aren’t part of the plan can still get fixed by recommended venders