Customer Ratings & Reviews

We didn’t get any services so hopefully will work we don’t even know what is cost

The geek squad for my fridge was the worst ever, literally a waste of time for 3 days a total of 24 hours wasted waiting for a repair company to show up fix a fixture that at the end of the day i fixed with super glue, they kept trying to send the same company what was stupid as heck that after the first time even geek squad could not get a hold of them!!! But said they will come, after the third missed appointment from them I canceled the protection plan and used that money for super glue

Waiting I don’t know it will be over a month to arrive

Sad that the service people had to come out twice due to unpredictable snow.

It is a waste of money to buy the protection plan. It takes several months to get the parts in so by that time, you have to buy a new fridge anyway. Who can go without a refrigerator for 3 months...or longer, shoot I'm still waiting. They could give you a voucher for a new one but instead would rather order every part in the book and make you wait.

I only purchase these whenever it makes sense to do so

used it for daughter laptop, referred us to Apple store,

The only good thing about this is the security of replacement for 5 years.

I bought & paid for it. Now, in November 23---29, 2020 I am trying to use it on my refrigerator I purchased at Best Buy, they can't find it.. I bought the Whirlpool 25.2 cu ft side by side stainless steel. Two shelves broke & I need them replaced. They haven't helped. Be careful with buying at Best Buy.

Good value for more economical items. Highly recommended

I mean it's geek squad service you get what you pay for

I bought this fridge in Oct of 2023, so it’s been about 6 months. Last month the ice maker stopped allowing us to get “cubed” ice and will only disperse crushed ice. Now the water dispenser isn’t working. I am still under my 1 year warranty & I also have geek squad so I’ll be contacting Best Buy.. but 6 months?! Ridiculous

With a Samsung Fridge, the 1sr year of warranty is through Samsung, but the warranty expires adter the time you paid for. Noone told me.

alright takes some time before they actually fix the issue with the fridge lol

Took 4 months and 7 visits to be able to exch fridge. Did not receive call backs when they said they would. Would spend an hr on the phone each time I called trying to get situation resolved. Had third party come out 7 times and try to fix the freezer and they couldn't. Had to reach out to corporate to finally get issue resolved. Not very happy at all with the run around I got from Geek Sq.

Do not even consider buying a protection agreement on an appliance. There is no protection agreement they pass you around they hang up on you they act like you got disconnected and don’t call you back even though they have three phone numbers for you. Absolutely DO NOT stand behind their product at all even when they just delivered it and it doesn’t work.

Bought the extra warranty. Hope I won’t need it. Was a good value.

I returned the refrigerator but the system didn't return the extended warranty purchase automatically. The phone Geek Squad reps are transferring me to Best Buy to dispute and Best Buy chat reps seem to be Robots/AI etc. At this point, I'm going in circles with different departments, and their robots..

Before used to be 5 years, now only 3, the rest I think it is very important to have this service...

Long wait on the phone, they need more help people in service.