Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 4599 reviews
(4,599 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
WORST SERVICE EVER!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator - Stainless steel and its started dripping water in center of refrigerator. I called Geek Squad they kept me on hold for 30 mins and they hung up. Just don't buy this piece of crap.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't contact the store I bought it from, so to me it's worthless
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This agent was hard to contact, then it took too long for them to send out help, then the help comes 2 to 4 times and still didn't get the frig. Fixed.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible do not buy loud grinding noise after a week of having the refrigerator exchanged it and same thing. If I could give it no stars I would.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste Of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad used a third party for a claim & then the part ($73.00) wasn’t even covered…ended up getting the part from Amazon for a fraction of the cost…what a SHAM & a WASTE OF MONEY
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Frustrated!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over all the extended warranty they have not fixed are fridge. Frustrated that we spend so much and it didn’t get fixed.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
do not buy plans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the service of this plan they provide optimum service
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Peeling Samsung microwave door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have a 3 year warranty on our Samsung microwave we bought fall of 2022. Less than a year later the outside of door began peeling! NOT covered by warranty!
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
My experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent tried them yet. But i know they will be there when i need them
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad is not really helpful with my recent appliance purchase. I recommend going to a different store.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
would not...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you are aware of all the ins and outs of agreement. If you purchase and use item at a business it is void.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bestbuy told me that I dont have any protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called bestbuy to check on protection and they told me I dont have any I have paid $190 to samsung and other repair guys to get it fixed where best buy geek Squad should have taken care of it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this! I'm sorry to hear that we weren't able to find your protection. We'd like to take another look and see how we can help out. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 2 out of 5 stars
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 year warranty is good but other stores give it for less
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suck no good no good give me some more problems hot mess
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad not helping.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money so far I have gone 2 weeks without refrigerator. Have 3 years of support and no working refrigerator. No hope of one soon either.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not helpful with geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They Didn’t do anything about my refrigerator. I’ve requested Best Buy that my ice dispenser is not making any ice
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They don't want to fix my fridge or order part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought Geek Squad Protection Plan just for peace of mind, in case I need it. Now my refrigerator is broken, they can come to fix it. I told them just order part I can fix myself. They don't want to order part either. They told me to go to other website and buy it and install it myself. How nice.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
No service active
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was not available during the pandemic to help customer.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you and how we can best support you in these trying times. For assistance with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Fraudulent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it is sucks the first year they don't do anything for you just get the money
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend