Customer Ratings & Reviews

Very helpful and knowledgeable in the process. I was able to get help on my ref issue.

Easy to contact and and very helpful. I was able to get help that I need on my washer.

Geek Squad Protection is essential on any expensive products.

I would have bought the 5 years, but everything is expensive, but I definitely recommend it.

This extended warranty is great peace of mind for potential problems

I have needed them once and they were awesome! So glad I purchased this!

I’ve always had a preference for the Whirlpool brand.

It's a good warranty for the money! Less than $30 per year is great!

Refrigerator has been working in excellent condition. Currently no need for Geek squad.

Coming up on the fridge's 2-year service with no complaints. This is what triggered my desire to write this review. LG assumed my warranty was already expired (1 year after purchase) To add an extended service plan now through LG… 2 years = $552.84 & 3 years = $783.19. I was smart this time and purchased the Geek Squad's (standard) 5-coverage for $599.99 at the time of purchase. Good until June 2028. Smartest move ever!

...even though BB sent out a guy to measure the tricky, tight space this freezer would have had to navigate to get to my basement, the ONLY place in the house where I had space enough to house it, and he assured me it was doable, my own measurements and analysis seemed to indicate otherwise. As soon as the delivery truck pulled up, I talked with one delivery guy, he talked with the driver, they came to the basement landing door with a measuring tape. In the end it was determined by the driver that there was no way this fridge was making it down the basement stairs. He stated he was not going to risk accepting liability for damage, cosmetic or otherwise, to the merchandise and apologized, I waved that off, told him I had lost sleep over this, pretty much KNEW it wasn't going to work (I didn't want them to take it off the truck because I just knew...), and would figure something else out. They drove away with Freezer #1. I promptly got to work researching this website and finally found Freezer #2 (Frigidare 13cf upright freezer model #6369435... 3.7cf smaller and about $100 more, and not an Insignia, unfortunately. But what are you going to do when you really need a freezer?). I headed back to the same BB store the next day, paid the difference, and now I wait till December 23. Freezer #2 allows 7/8" leeway, so cross your fingers. My advice: If you doubt it's going to fit and your ARMG (Advance Recon Measurement Guy) insists it will, have them SHOW you how it will work, taking your own measurements along the way. Rmember that the delivery guys work for a different company and, like you, will not do it if damage is more than a bit likely.

Delivery and setup were done well by the crew. We also paid to have them remove our heavy broken-down old one. This is a little smaller than the fridge we had before, but I think it will work for us. It's kind of loud when it's running, and the fridge doesn't get as cold as I expected without turning it to the coldest setting. It is working well now though and getting as cold as we want it (we have a digital fridge thermometer in it). Now we'll see how much the temperature varies to see if it gets too cold and freezes produce. If you have more than 2 gallons of milk (yes, we drink lots of milk in our house): we found that it works best to NOT have the top shelf on the top height so we can put milk gallons on top. The door shelves can also hold gallons, but to make them usable you have to remove one. This makes it so you don't have to lower the drop-down shelf (using the drop-down shelf makes half of that shelf practically un-usable). My biggest point of feedback is that it is a pain to move the shelves. The doors don't swing all the way open which makes it very difficult to move them. I went through and adjusted the doors according to the manual and still not much/any difference. Make sure you figure out where you will put gallon jugs and other tall containers before you put all your other food in.

Best plan ever for all of our purchases from Best Buy.

Haven't had to use but worth it for peace of mind on our new fridge.

We have really enjoyed our Lg refrigerator love the second ice maker and the filtered water. We have had it for a little over 3 years and have had no issues with anything absolutely love it and are looking into getting another one for my parents house.

Paid extra for this on my new refrigerator. Haven’t had to use it but grateful to have it in case something goes wrong.

Next day delivery by 3rd party (not Geek squad) arrived before 9:00. The box is large and had to be tipped for the basement door, but went into the storage room with 1/2 inch to spare. Easy enough to unbox and level. 3 complaints. Current temperature is not displayed. Bins in the door should be twice as deep as in my older Frigidaire. 2 drawers should have been 1, and they are too deep - need to unload to get to the bottom.

So it came about gradually. Every time you opened up the refrigerator doors it was like a light show or maybe a disco party. Since purchase it as a Christmas gift for my daughter in December when it arrived in January I was so excited. Then in February that’s when the party started. First lights to go out was the top only and then the bottom secondly, until there were no more lights. Now here is the funny part we call GE warranty to set up an appointment and the guy came out and said he thought it was for the stove. So now he’s equipped for what’s or need to be done to the refrigerator. But he do order parts that he believe he might can fix. The parts come in he shows up no appointment may I say and still no Fix. Now here come our refurbished refrigerator and so far so good only a couple of weeks in and there’s no light show. Other than that, it is quite spacious. I love it, but I did have to use a flashlight just to see what I had in the refrigerator. I did notice that the installers installed the doors unevenly, and maybe that has something to do with it. One was slightly higher than the other. But the second area installers the doors were straight across. Now appointment just called and said that they’re on their way. Well until the lights go off again enjoy your GE products.

I have purchased these plans with each major appliance that I bought from Best Buy. Simply, it has given me peace of mind ever since I had a computer virus and Geek Squad saved our hard drive. Since then, I have purchased a TV and a refrigerator from Best Buy. In another week or so, we will be purchasing a new washer from Best Buy. We have and will be purchasing these service plans for any such item we buy. It is a nice bonus to what has always been a great purchase experience with Best Buy.

Geek squad staff helped me work thru a difficult situation with my laptop. They are awesome.