Customer Ratings & Reviews

Until I receive the protection plan in writing, I cannot review it. My purchase depended on receiving a written copy. If past experience is any indicator, the plan will be great. Your Geek Squad, unlike your sales and billing departments, always exceeds my expectations.

Peed for those instances where something unexpected happens. Such as. A Samsung fridge having issues lol

I purchased this refrigerator earlier this year and it makes loud noises inside of it when doors are open and shut. The freezer is not airtight and frozen water droplets are all along the top of the inside edge

We purchased the extended warranty and are soooo glad we did. Sorry but refrigerators are NOT made like they used to be. Cheep parts. BUY the warranty. BB/Geek Squad are the best. No hassle to get the repairs.

This refrigerator is absolutely great!! I had to replace my older LG version and this one is such an upgrade. The ice cubes inside the door of the ice maker are just like the ice tray cubes. The one at the bottom is as well but bigger. I love this one! Nice upgrade LG!

Fridge works perfectly and has a very quiet compressor. Smart things app can notify you if the door didn’t close all the way.

Great service and convenience. It’s very easy to get and choose from the options given. It’s also a great addition to the purchase.

Like any other insurance, it is worth it when you have to use it. It is a waste of money when you don't. One thing it, I haven't had any issues with BB "Geaksquad" warranty. I have used it a few I Times and I would get it if it isn't the same price as a replacement.

Like any other insurance, it is worth it when you have to use it. It is a waste of money when you don't. One thing it, I haven't had any issues with BB "Geaksquad" warranty. I have used it a few I Times and I would get it if it isn't the same price as a replacement.

The agent was extremely helpful and curious came in carrying the set up two floors and set it up programmed all the chanel's and even set up the remote then spent the time showing me how to use it

This plan saved me. My ice machine stopped working and they attempted to repair it 6 times before just taking the refrigerator back.

Looks worth the purchase for high ticket items. Our last fridge compressor stopped working, so we are getting coverage this time on the new fridge, just in case. Hope to never need it.

Worth the money for the protection! I don't have to worry of anything happens.

I can’t stress enough how important it is to get warranties for any type of electronic. Best Buy makes it easy for me to take anything back in and get a replacement or a easy fix!

I don’t spending the money for additional coverage, it’s a piece of mind. Repair costs are high & having the extra coverage is a plus.

not terribly easy to access service, don't know whether it is a function of pandemic & not as many people working but takes a long time to reach someone

always a good idea to get the extended warrenty for appliance

This is great back up to the product because if needed they will be prompt and professional

When buying appliances it is recommended to buy an extended warranty on the product especially when you are putting the appliances into rental units. Renter are usually P IGs and don't care about using an appliances that they do not own. Just a thought

excellent product plenty of space inside, the only bad thing is that the bottom door almost reaches the ground and hits your foot if you are too close.