Customer Ratings & Reviews

Had to return and item and they exchanged it cause it was defective that we bought for our daughter in law. Had no problem.

Highly recommend it. Had it on my prior Samsung fridge and it was used more than once. As a note, the repair needed was 3-4 times the cost of the extended warranty. It is expensive, but the additional peace of mind makes it a necessity

Getting a geek squad protection plan is a must on any and all products you buy. Having no worries and peace of mind is why you should get a plan with them. Just make sure to get the right amount of years your happy with and you will be good to go

Bought the refrigerator as a gift for my mother. Very spacious for its size. The all black exteroir is shiney and easy to clean. Overall, the refrigerator looks and works great!

I don’t usually buy protection plans but after going through 2 refrigerators I felt compelled. The price was right and the peace of mind was priceless. We have not had to use it which is great but it is there if we need it.

Usually purchase for large appliances or expensive items. Have used the service/warranty on other items. Fast and simple process.

Protection warranty is peace of mind something that happens within 3 years or 5 years is better. Instead of buying new products if cannot fix. If not available to fix they will help to find the solution and customer service very easy to talk.

I PURCHASED A TOTAL TECH PACKAGE, IT WAS WORTH IT, I WAS ABLE TO USE IT FOR EVERY PURCHASE. IT PAYED FOR IT SELF , I WAS ABLE TO SAVE A LOT OF MONEY AND WHAT EVER I PURCHASED IS COVERED WITH GEEK SQUAD, WHAT A RELIEF!

I AM ENJOYING THE DOOR IN DOOR FUNCTION. THE DOUBLE ICE MAKER IS ALSO VERY HANDY WHEN EXTRA ICE IS NEEDED. PLENTY OF STORAGE SPACE INSIDE AND I LOVE THE SLIDE OUT DRAWER IN THE BOTTOM OF THE REFRIGERATOR. WE LOOKED AT MANY MAKES AND MODELS OF REFRIGERATORS AND THIS ONE DEFINITELY HAS THE MOST BANG FOR THE BUCK! NO REGRETS PURCHASING THIS REFRIGERATOR.

Removed all the packing and took with them and installed my new purchase and explained it's operating instructions.

Geek squad is always a great idea. We haven’t had to use them yet but glad I have it if needed for a great price.

They are helpful. When I call for service they set a date and are on time when they come to the house. They fix everything I have called them on.

Always recommend the warranty! Yes, most products come with their own but for those you generally have to work back and forth with the manufacturer, this is a pain. With the Geek Squad you can go directly into the store!

Geek Squad is Always prompt with helping out when in need!!

They delivered and hooked up my refrigerator beautifully, left no mess and took all of the packaging with them

So far so good. Have not had any issues with our new appliance, but feel great knowing that we have the Geek Squad ready to come out an help as needed.

Just by the protection, you cannot beat the fact that they will exchange it for a new product if they cannot fix it.... I use to never buy it then few years ago i tried it out and will not put it on almost everything i buy.

It's always better to have protection plan than nothing because you never know if your Refrigerator it's going to break down the road, after I let my old protection plan expire that's what happened to my old fridge after 11 years of service I had no protection plan and the parts are very expensive even if you want to fix it yourself.

Team provided excellent service installing and removing the old appliance

While the protection is worth the expense, if you have a Total Tech account, you get an even better deal. For a brand new item over $200, I always go for the protection plan. Best Buy has always been responsive when I have encountered any unexpected problems.