Customer Ratings & Reviews

Haven't had to use this yet, but it gives me peace of mind to know that if anything goes wrong, it's covered.

Love Best Buy warranty. Would recommend over and over

I consider this pay service better than lowe's on home depot

I have had great luck with Geek Squad any issues I have had they always resolved. I was skeptical as usually you get screwed on warranty buys however I would buy this one every time

Well, I haven't had to use them yet, so it's sort of hard to review. My hopes are that they will live up to 5 stars! I bought this because not all reviews were wonderful for the LG refrigerator. The price is reasonable for the peace of mind if my fridge doesn't live up to the 5 stars I gave it! So far... everything is great!

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!

Geek squad protection plan is by far the best Best purchase I’ve made for all my appliances.

Made the ease of adding the warranty to our fridge after purchase a smooth and seamless process.

I purchased refrigerator that was delivered Jan 4th. I woke you this morning to what I thought was the lawn man outside my window. To my unpleasant surprise, it was my $2699 Samsung refrigerator sounding like a mower. I called Best Buy and was informed that even with the $299 Geek Squad protection plan it's nothing they could do because the first year everything is covered by the manufacturer. My protection plan started on the day of delivery which means for the first year my Geek Squad protection plan is for nothing. For all of my other appliances Geek Squad has been 100% on point, for the fridge not so much.

Geek Squad is,where its at. Guys are professional and trustworthy.

Always get the warranty just in case. You never know.

I recommend purchasing the Geek Squad service with any electronic products because all of these items have electronic components and setup that their expertise can assist with getting things up and rolling.

I just recently purchased an entire kitchen suite. When I first purchased my appliances I did not purchase the protection plan. I just recently went back to the store and purchased the plan for the fridge only. I feel like I can sleep better knowing that my purchase is protected. Happy that I made this choice.

It's worth the investment. Never know if something breaks.

I can't really say on this particular purchase because they forgot to put our refrigerator on the truck! We'd been waiting about 7-8 weeks and had been living out of an ice chest for 3. Needless to say, we bought a much nicer refrigerator from a different store.

We always get the protection plan it really does save you in the long run if something goes wrong with your unit

Geek Squad standard protection is a must have. I haven’t had to use it yet with my new ‘ ‘fridge, but the professionalism and expertise with other purchases make me want to recommend the Geek Squad.

The specs were perfect. The refrigerator fit exactly where I wanted it to, it looks sharp, and there is pleanty of space on both sides

I haven't used them yet for my refrigerator but for other purchases I have & they're great knows what they're doing

This is a great product I should have bought the 13cu ft but this still is amazing.