Customer Ratings & Reviews

The technicians were helpful and set everything up

The 2 gentleman that delivered the refrigerator where so respectful and new what they where doing.

first time returning an item using the Geek Squad extra coverage and it was a breeze. buy the extra protection for peace of mind.

Took multiple times, numerous calls, various in-home tech service visits, but end result, frig broke down and they replaced it. Highly recommend getting the service plan!

Purchased with our new LG refrigerator. Good value to protect our investment and avoid any near term warranty management issues.

Purchased this when we bought our refrigerator about a year ago. So far, we have not had to use it.

Haven’t had to use this yet, but with our track record associated with fridges it felt like a smart option. Hopefully we won’t have any issues when and if we need to use this. Best Buy usually is reliable when it comes to this service.

Purchased geek squad protection for a TV I bought. Unfortunately the TV had to be repaired more than once. When I contacted geek squad for repair it was always 2 weeks before they could send anyone out to look at it or repair it. Ultimately the TV had to be replaced and I went 3 weeks without a TV after the geek squad never showed up to assess the problem. They then told me to shop online for another TV as they would issue a credit for my old one with free shipping. I waited for a week for the credit to come through but did not receive it so I had to call them again. It took 3 more days before I received it. So now I’ve been without a TV for a month. Found the TV I wanted and called geek squad about removing the delivery charge since they told me it would be free shipping. After 2 hours on the phone trying to get this resolved they told me they couldn’t help me and I would need to call the store. I called the store and explained the situation about the delivery charge and they transferred me back to geek squad. I spent another 2 hours on the phone again with a person named Vee who was rude and very non customer oriented. Even though she had the order in front of her all she could keep saying was she would not provide free delivery and I would need to go to store to pick up. After she repeated this over and over I asked for her manager or corporate number so I could talk to someone else. She just kept saying you need to go to store and no free delivery. Don’t waste your money on this gimmick!!!

Simple and quality refrigerator. I love the ice and water machine.

haven't had to use the service yet but it's nice knowing if something goes wrong with our appliance they'll come and fix it.

I typically don't worry about extended warranties as items are being built with longevity in mind. Of course, that's not so with electronics, (built in obsolescence).

I was looking at other places to buy appliances, and Best Buy seemed to have the best value for their warranties. I like that you don't have to pay for a service fee, it too is covered.

The Technician installed my Refrigerator on time and very quick

The time spent quality time putting up my TV they were excellent performing performers. I love the gate

The agents were very professional - took care to deliver and set up new refrigerator and removed the old. Great Customer Service!!

I have not used this yet but I wish I had since the dispenser on the refrigerator is not functioning properly since delivery

Haven't had to use it yet, but I've used it in the past on other products and the protection has been good to me.

we connected our waterline right away, did not need the service people to help because it was so easy

I think is good to have warranty just incase the refrigerator will fail & its gives you peace of mind that you are protected

I purchased geek squad for protecting my new purchase