Customer Ratings & Reviews

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

We like that we could get extend coverage for the appliance and it will give piece of mind !

Great service and plan. Got it for an appliance purchase.

Haven’t used yet, but the confidence in knowing any issues will be resolved makes it worth it.

The worst customer service, too many protocols, lies upon lies, they don't want to take responsibility for the replacement, they keep giving you the runaround to resolve anything.

Very good value. I like the fact that not only is my freezer covered by the geek squad plan but also the food in the freezer is covered as well. This was an important factor in my purchasing this product. I also like the reputation that the geek squad has for resolving customer issues.

They are trustworthy people ..they are very professional when we speak about handling all products issues

Will really only know if and when I need it...hope I don't need it!

3 year standard geek squad protection gives me the peace of mind needed for appliances should it be needed especially with devices that are not available and aren't as long lasting as previous models.

The usage area is very wide. It holds all the food and drinks. The cold water and ice machine works very well.

The guys came in, inspected the item, order the part, came back, and install it. The refrigerator's drawer is working with no problem. They are fast and professional

I am a huge fan of purchasing extended warranties with the Geek Squad for all of my electronic and appliance purchases. I have rarely had to use the warranties, but having the sound of mind is worth the small fee for the added coverage. I'm a big fan of Geek Squad coverage!

Haven't needed to use it at the moment, and I hope I dont need too..hopefully I don't need too

Have not used it as of now and hope not to have to use it

Item was easy to pick up. Ordered online and was ready when I got there.

I'm not a fan of paying for additional insurance but if the price is right and the appliance is on sale, it's a win. The only draw back it is a 3 year plan for refrigerators

We always get extra coverage on expensive appliances. This has always worked out for us when an appliance goes out after a couple of years for some reason.

This is a great added protection to your purchase. I have had to take advantage of this when my product stopped working and Best Buy is great to work with and loads of communications along the way.

Some people say the warrantee is not worth it. It is worth it when your freezer or anything of value goes out.

I love the geek squad protection. The will take as long as necessary to get everything just right and explain ahead of time what they are goung to do so no surprises