Customer Ratings & Reviews

Worker explained the process of the 3year geek squad protection plan and if anything went wrong with them item we bought, the protection will take affect until the expiration date stated on the plan.

We have been without a correctly functioning fridge for 4 months now. No one in customer service seems to care that there is no solution in sight. One service tech has already 'repaired' the issue and a week later the same problem was back. NUMEROUS service techs have no-called/no-showed or cancelled last minute appointments with us. Today, customer service informed me they would love to reschedule the tech visit (from today, 8/5 that was a no-show), but they can't because there are no available appointment options. It is ridiculous to expect your customer to go 4+ months without a functioning fridge with NO END in sight. Do better, geek squad.

Purchased the 3yr plan to go with my brand new fridge. Haven’t had to use it yet as the fridge was just delivered this past weekend on 18Apr2021. Fridge was delivered smoothly and installed.

Geek Squad protection is a must! I get it for all of my large appliances

I usually dont buy a extended warranty but we decided to do this because we bought a Samsung smart Refrigerator and thought we might need it

Affordable plan. My freezer is new so I can't give a review on the ease of use as of yet.

Great product it came as advertice thank you all for your sevice and great attitude

It is an added expense, but is piece of mind in case there is trouble with the refrigerator unit in the future.

love my refrigerator has lot of room in both part I like the ice maker is on the door of the freezer and the small door open up for small iteams or large items save on engery

This option is a must! You always want to make sure you get some sort of warranty.

This items came just as i thought and we love it!!

I did get the extended warranty with my fridge but have not used it as of yet but I have piece of mind knowing it’s covered

Friendly delivery! Nice side by side refrigerator! Only wish the side racks were larger!

Haven't had to use this yet, but feel more secure that I have purchased it! Worry free!

My previous well known branded refrigerator had cooling issues. So I purchased a new refrigerator. For peace of mind, I also purchased two years of extra warranty. I hope I don't have to use this service.

I haven't had to use this yet but am so happy i bought this.

Was easy to purchase Geek Squad Protection with professional assistance

I get this service with every purchase. I have used them in the past and it went smoothly

They came on in took only minutes to hook up with no problems.

My refrigerator was installed quickly, and the gentleman were very friendly. They also hauled off use old refrigerator. They were fast and efficient