Customer Ratings & Reviews

Had issue getting previous appliance manufacturers warranty honored (won’t mention any names) so decided to get the 5 year Geek Squad warranty on my new appliance for peace of mind that if I happen to have any issue I can just call Best Buy & the geek squad will take care of me rather than trying to deal with a call center in another country- who will do everything they can to get out of honoring their warranty!!! (Again, this issue was not with Best Buy but rather is the reason I purchased my new appliance & warranty with Best Buy!!!)

They are very good and understanding with our needs and clear with their answers.!

Hopefully I'll never need them for repairs on my fridge but the install was great and they handled my merchandise with care

Let's face it these days machinery appliances and technology can all fail, and they usually do. But if you have this kind of protection especially from Best buy you can't go wrong. What's better paying a few dollars for 5-year protection or paying several thousand dollars down the line because you didn't buy the protection in the first place?

I would recommend Geek Squad for every appliance you buy from best buy. They came as needed when you having problems with your appliances

This refrigerator, so far has been great, and much better than the Whirlpool that failed me again. LG has successfully addressed the compressor problems which is the reason I purchased it. It's quiet and spacious - well laid out interior.

Geek squad protection plans have always been great for us in the past. No problems getting something exchanged/fixed.

This was very helpful when my LG fridge had issues. With Just a phone call away, Geek squad was supportive and sent help on time. I got a new fridge without extra fee when my fridge was not succesfully repaired.

I am highly pleased with my overall service and purchase

We had great service on our refrigerator delivery.

Had small problem with my new fridge Best buy promptly came out repaired replaced the item that was bad fridge works great definitely worth getting the extended warranty

Last people who installed our refrigerator were AMAZING! Watch them Best Buy needs to make sure hire the right people we had really BAD experience with people installing our refrigerator. We had to almost change the same refrigerator 4 times because of their neglect installers. They even damaged our wooden floors. It was really a nightmare but Best Buy stepped up and made right! Such a good relief. Btw our refrigerator is the best, we loved it!

Although we had to replace this unit twice, in the end it’s terrific. First unit had multiple issues: noisy when cooling, constant rattling, and dim interior lights to name a few. Replaced but installer broke one of the leveling pieces. Replaced for third time and experienced several month delay due to availability. Finally received new unit July 2021 and no issues to date. Beautiful unit, quiet, water and ice dispenser work great - great end to a long journey. Of note, throughout the exchanges, damage to unit, delays and rescheduling issues, Best Buy team members were always professional, courteous and helpful. Several went above and beyond. That’s why we stuck with it and continue to purchase from Best Buy.

They did an amazing job installing the fridge and were very professional.

I bought this refrigerator 13 months ago and am very pleased with it. Haven’t had any problems with it at all. It is retro looking with the curved doors. Cools well. Delivery went great and they reversed the doors for me. This is smaller than my previous frig but holds everything I need for a one person household. Freezer is a bit small. I have thermometers in both freezer and refrigerator areas and they both hold temps well. Would recommend for people living alone or couples.

Nice and friendly. I’ve used geek squad many times before ,The services has never disappointed me in any type of way.

I will never buy another appliance without GSP because most appliances will not last 3+ years - like it or not, thats the state of the things today. We have also tried Assurion thru Home Depot and GSP is 100x better - the phone service is easier to use, the technicians seem to be more knowledgeable and easier to work with. One time, Assurion sent a "technician" that did such a sloppy job with reassembly that we had to have a 2nd appointment to fix their issues.

Nobody can be sure the appluances and the little electronic devices could last as we expected, even though we bought them bssed on besr ratungs snd reviews from well known manufacturers. Here cine witb Feek Squsd Waranty. Our Samsung side by side refigerator ran so well everybody in our family loved it. One day, suddendly the exhaust fan stopped working and another day the icemaker's levelor broke. Ine csll to Bestbuy care and Bestbuy just sent its agents over ti take a look. They pinpointed to problems and ordered the neccessary parts. Then thry csme ti make our refrigerator work properly again. Ni questuon asked. That kept our mind out of uneccessary worries about hiden fees of extravagant costs of repairing. Peace of mind. I recommend getting Geek Squsd warranty for all the stuffs we buy. Peace if mind. No hidden costs.

had to get it for my refrigerator so now i am good for now thank u Bestbuy

Please! This guaranty is for 3 years, only paid one amount $85?? Confirm?