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3-Year Standard Geek Squad Protection

3-Year Standard Geek Squad Protection
$379.99

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    Overview

    Ratings & Reviews


    Overall Customer Rating:
    96% of customers would recommend this product to a friend (753 out of 790)

    Features


    In-Home Service

    We'll visit your home to repair large appliances

    Normal Wear and Tear

    We fix failures from dust, internal heat and humidity, plus defects in materials and workmanship

    Extended Coverage for Major Parts

    An additional three or five years of coverage is provided beyond the manufacturer's warranty period, depending on the length of the plan purchased

    Food Spoilage Allowance

    We'll cover up to $200 in spoiled food should your freezer or refrigerator fail

    Reinstallation

    We'll reinstall your repaired device if we originally delivered and installed it

    Power Surge Repair

    We'll handle the repair costs for equipment failure due to a power surge or fluctuation

    Transferable

    Anyone you give the covered product to will be able to obtain service under the Protection Plan. No additional charges or restrictions apply

    Convenient Claim Support

    We're here for you if something goes wrong


    Customer rating

    Rating 4.7 out of 5 stars with 790 reviews

    96%
    would recommend to a friend

    Pros

    Cons

    Most recent reviews

    See all customer reviews
    • Rating: 5 out of 5 stars

      insurance

      Posted
      Rstein1982
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member
      • Top 1000 ContributorTop 1000 Contributor

      I purchased this 3 year plan for the samsung refrigerator and it was a wise choice.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Purchased this for the stove

      Posted
      Nabs
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      Purchased this with our stove just in case. Haven't had a chance to use as yet.

      I would recommend this to a friend

    • Rating: 3 out of 5 stars

      Warranty for dishwasher

      Posted
      Nabs
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      This warranty was purchased for the dishwasher. Luckily haven't had to use it.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Haven’t needed it so far. Fingers crossed!

      Posted
      Alohagirlie
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      Haven’t needed it so far. Fingers crossed! When I read the fine print of the offer and that it what is useful toward, I was convinced to go ahead and purchase it. I feel like it will be a good value over time if a repair is needed. Also, it covers maintenance items.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      So far so good

      Posted
      Sassy
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Keeping fingers crossed, so far so good, would recommend them, keep up the good work

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      WASTE OF MONEY

      Posted
      MamaB

      We bought a refrigerator and the Geek Squad 3 yr Protection from you Nov. 2017. The frig was delivered and we noticed right away that the right door would not stay open. Your delivery person assured us that once we put food in the bins that it would. It would not. We adjusted it and still it would not stay open. We went to your website and read that if it's under a year old to call manufacturer so we did. They first tried to convince us that it was normal but as we looked closer at the hinge we discovered it was cracked. So they came out and inspected and ordered a part. Great! They came back out and showed us that the very thick metal of the hinge was also cracked but they had replaced it too. I called Best Buy the next morning and shared that it was obvious that the frig had either been dropped and something had fallen on it. We had paid for a new one not a damaged one. We wanted it replaced. You guys said sure. Your squad brought one out and stood in my kitchen arguing with me not to replace it. Saying I should have never called Samsung first and that they don't know what they are saying. And to always call the Geek Squad and they will take good care of me. Then I was told that there is no way for me to know if the new frig on the truck had been also damaged or having something faulty about that on too. I replied that if I do discover any thing faulty that I would be so happy to call them back at fix or replace the new one too. They then went on to tell me that I was sticking Best Buy with a damaged frig and that someone was going to have to pay for it implying that I was hurting Best Buy. I replied that Best Buy needs to then be more cautious who they buy their friges from but Best Buy was not leaving me with a faulty frig that I bought new not "open box". They did finally replace it but not without an attitude and lots of tape in and around the frig for me to find for the next few weeks. After a few months past a bin cracked. I called Geek Squad and a new one was sent to me. Then July 2018 2 more cracked and I was told that once the manufacturer coverage ends that I would be stuck paying 80 to 90 dollars for myself. Today another one was found cracked and I called again but this time I was told policy has changed and that Best Buy will not replace bins anymore. And that I do need to call Samsung even though I was told earlier that that was bad and they were bad and ignorant. Your policy states: Normal Wear and Tear We fix failures from dust, internal heat and humidity, plus defects in materials and workmanship This is obvious a defect in the materials and/or workmanship but apparently you can change your policy at your discretion but that is how the policy reads for new buyers so you are deceiving your customers. The gentleman I talked to today was very combative and I kept having to let him know that I wasn't calling to argue or be disrespectful but that I needed a new bin and that Best Buy should stand behind their policy.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Very helpful

      Posted
      Angelias
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      My freezer didn't come with a manual. Called and the rent me in the right direction

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Great plan for Freezer

      Posted
      Wernawt
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      Bought this with my new little freezer. Thought it would be good insurance just in case something went wrong. Don’t usually buy protection plans. Thought I would this time. Great price for 3 years.

      I would recommend this to a friend


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