Customer Ratings & Reviews

I appreciate the availability and satisfactory I receive

Haven't had to use it yet and i hope not but great to have it

I needed a service visit on my new fridge so I started with Geek Squad. After a long hold time I was transferred to manufacturer. More hold time, during which I was able to request service through manufacturer's website. That went well. I have noticed that the 5-year Geek Squad service contract is actually only 4 years since the manufacturer does all service calls for the first year and the contract expires 5 years after the installation. This seems wrong.

Geek squad brought in my freezer and i didnt have to lift a finger

Don't usually get warranty coverage for new items but since this was a floor model it seemed like a good idea.

The worst customer service, too many protocols, lies upon lies, they don't want to take responsibility for the replacement, they keep giving you the runaround to resolve anything.

Added this extended warranty after new refrigerator came with a broken door

Wanted to make sure that my fridge was covered. Now I don’t have to worry

Great investment. Will cover spoiled meat if freezer goes ou

We purchased protection plan for our Samsung refrigerator

Great to have piece of mind in protection! Thanks Geek Squad! You’re the bee’s knees!

The agents work really fast and clean, they were right on time

With my luck I will probably have to use the extended warranty. Best Buy has great service with their warranty's

They delivered my refrigerator fast and installed it quick.

With all the new gizmos on refrigerators these days, there is more that could go wrong. Recommend this service plan.

Always get protection for major appliances. Geek squad easy to deal with

Bought for my fridge and worth it since the fridge was 2k. No issues yet.

Still under warranty. Haven’t had to return anything yet.

Excellent three year extended warranty for excellent price and availability

Thankfully haven't used this yet but support and price are great