Customer Ratings & Reviews

These guys are always polite, professional and knowledgeable!!!!

with the cost of appliances we decided it was worth the cost for extra protection

Every time I have needed to use the service they have exceeded my expectations.

The Geek Squad is a wonderful service BEST BUY offers.The team is excellent .

Best of the best deals if you buy protection plan for each one of your products.

this refrigerator is great and fit perfect in my kitchen. It has lots of storage space.

We are happy to have the protection plan. Hopefully we won’t need it

How can you not purchase this? Its a no brainer. Its totally worth it.

My fridge is making loud noise and call them. I bought 3 years geek plan. They come do some work and couple weeks latter the problem appear and it is become worse. Now not only it is making noise like a helicopter , it is not cold at all. I called again and they came fixing it again. One more month and the problem come back. It seem likes they can not do their jobs and try to play game with me. probably they want to make me give up and buy a new fridge which I will probably have to do this. Overall, I think no one should buy the geek plan. They do not worth it, The wait time for making an appointment is usually around 1 hour. and they can not solve anything.

great protection for the price and the guaranteed satisfaction with your product

This was a floor model so I purchased the protection plan to cover any problems

I have only heard good things about geek squad and the price seems very reasonable.

a warranty is always good. i get warranties on every major product i own.

if you own electronics this is a must have for all electronics.

It’s a great feeling knowing I have purchased protection if I need it.

Best buy has the best extended warranty on the market and it's very affordable

Love it!! Absolutely must purchase if you bought something expensive!

Price for 3 yr protection was best among all the retailers. BestBuy is best!!

Great customer sales representative. will recommend purchase from store

The Geek Squad for refrigerators is subcontracted to appliance repair vendors who are not employed by BestBuy. In the case of my refrigerator they have unsuccessfully attempted to guess how to repair it so far 4 or 5 times. They order parts such as circuit boards, try them, and when they don't work they just put back the old parts and order other parts. Yesterday was the scheduled date for a 5th attempt. They did not call or show up. So far this has been going on 2 months. I tried to contact BestBuy about this today and got a recording that they are busy and try at another time. I have Geek Squad coverage for technology and it is good, but for appliances I do not recommend them.