Customer Ratings & Reviews

Haven’t needed to use this service yet. But I’m hoping things will work out smoothly if something happens

Excellent customer service!! My dryer was installed with the greatest professional care. They showed me how to use my new machine and how to keep it clean. The customer service is outstanding.

No hassle service, easily to make appointments, CS is the best!

I love the protection plans. So if something happenes to it you get a new one

Great quality , decent price, very recommendable for purchase. Thanks to the staff for explanations and shared details about the product.

excellent extended warranty service, just what i needed

I always purchase geek squad protection because when needed they come out and quickly and courteously assist and correct the problem/issue.

Not exactly sure how to review this as I haven't used it yet, but I want the 25 Best Buy points

I would recommend geek squad for anyone. It’s important to get it on big items like a dryer

I called for a small leak everytime i did a clean cycle. Turns out when installation was done, it was not leveled. Geek Squad guy knew what he was doing exactly. Happy I got the extended warranty.

I get geek squad protection just because it nice to have.

I think that it is a wonderful idea to purchase the service as it will help me if anything happens with my device

I haven't had an issue with this team. On time or set appointments. Customer service on point.

Always purchase extended warranty such as the one Best Buy offer. It is a no brainer to get it with your purchase

I haven't needed to use the plan for this particular product, but the service and replacement plans Best Buy offers are always worth it. Get the product fixed or replaces - no hassle. It's a no-brainer.

I am so proud of purchase and it really has been a blessing

These are great washer and dryers! It has all the bells and whistles to be energy effecient too!

Haven’t used them yet. Hope I will some day. I can’t rated them yet. We will see.

I forgot to add protection to my appliances when I purchased online. I went inside of the store and purchased protection for my appliances.

samsung outstanding quality & customer support is great! questions answered when needed, tips , but always a great machine