Customer Ratings & Reviews

NEVER BUY GEEK SQUAD Protection! It's a scam where they don't provide a contact number, a case number or anyway to follow up on a service call. Washer failed 6/12/25. Schedule Service for 6/16/25. Tech shows up with no parts, said it could be 3 parts that failed and he would order all 3 and return 6/23/25. Tech never showed. We have since spent 5+ hour on the phone trying to speak with anyone who cared, much less would help. We have spoken to 4 different Supervisors who promised they or someone would call us back and get a tech onsite. Still waiting......

Product has 10 warranty but only on drive system and doesn't cover labor. Geek Squad protect is pretty much a must.

Geek squad is always great and I always recommend purchasing it. Ease of everything will be ok

Great service friendly people to work with. Very happy with the Geek Squad!

very good product recommend 100 % faster services, good

I bought the squad for my appliances because it's one of the best in the market

Good insurance program if you remember to do it. The geek squad peeps are used to servicing irate customers so I tip my hat to the boys and girls in blue (or white)!

Geek Squad Protection is the way to go when you buy appliances at BB.

have not needed yet used yet but appreciate the availability

My daughter bought a new home and needed a washer and dryer. She loves it and could not be happier.

I recommend this plan it is good protection plan for your tv. It's a great plan for your electronic devices.

Always purchase a Geek Squad protection plan....these guys are the BEST and always friendly and helpful!

Upon reading reviews for ANY washer, I believed it was important to purchase protection.

Love the extra protection for our appliances. Gives you a good piece of mind on your purchase.

Top loader is great this Samsung brand work very well had it a year now and i enjoy using it

I love that I have not had to use this warranty yet. I hope I never will need to!

I bought this best the great experience I had with our frig warranty thru Best Buy!

So happy the offer extra service and protection. I have this extra security on my products .

So thankful for the delivery of our washer and dryer!

I had purchase service plan on all my electronics that I purchase thru Best Buy and I love the service people. I had my TV and Refrigerator fix thru them.