Customer Ratings & Reviews

Warranty is perfect never have an issue with the service or any replacements

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

pretty affordable for a long term protection on my washer

I have the geek squad warranty but hope I never have to use it. But should I ever need it to replace or fix washer it was worth the $99.

Normally I don't buy the warranty but with an item this expensive I thought it might be worth the extra money.

I love my washer & dryer!! And the 3-year Geek Squad Protection!

Runs fine. I think I like the simpler laundry machines better.

Great service. Easy to use and hassle free. It’s a good feeling to put your mind at ease knowing your product is protected

I love the geek squad they are so helpful and the protection they offer on products is definitely worth the extra money

This is a great value, just hope that we never have to use it.

I don't usually purchase extended warranties but I like knowing I can rest assured my assets are well protected by the Geek Squad!!!

Geek squad always comes in handy when I need it!!!!

Cheap and inexpensive for the coverage you need would def recommend it covers it all

I feel at ease having bought the extra protection with my new washer. Totally worth it!

Purchased the 5 year warrenty with an open box item. Great value!

An always must have when purchasing any item. Best Buy always comes through when any issues occur not that I have any with their items

Great to add security for protection of appliance. Buy buy squad is excellent.

Have always had a plan for my washer. It comes in handy when needed.

i got this protection for my washer very good choice

Geek squad has never disappointed, always great service. Highly recommend