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Customer reviews

Rating 4.6 out of 5 stars with 5708 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 5,711 reviews
  • Rated 1 out of 5 stars

    Not worth buying the "premier" service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG dryer purchased at Best Buy is barely 9 months old and has been replaced once (after only 1 month in service) and broke again 10 days ago. I called Geek Squad to schedule repair appointment the morning after breaking and was given the first appointment...8 DAYS LATER. I took the morning off from work so I can wait for my 4 hour window of service. Wouldn't it be nice if GS could give the customer a courtesy call 30 minutes in advance??!! I regret purchasing LG but that's a separate review. Geek Squad please come up with a more reasonable repair schedule. I have spent $75 at the laundry to have my clothes washed/dried as well as hung numerous loads outside. Ironically, I purchased a very expensive dryer to perform that chore for my family! Not happy with LG or Geek Squad:(

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      I'm sorry to hear that you've been having issues with your dryer. I can understand that it would be difficult to find a work-around while it's out of commission. I apologize for any inconvenience this has caused you. You're always welcome to call us at 1-800-433-5778 to discuss your concerns and have your feedback formally documented.

  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Protection plan appliances bought from Bestbuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product. Love to see if i have to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need protection for services made in the future even if minor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy all the warranties for my appliances. Its a must have. Geek squad will repair your broken damaged items. Good investment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lazy customer service rep uninformed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service representative at the Pacific sales/Best Buy store was not at all helpful. She didn’t get up to help me. She could not find the product,LG appliances to sell me extended warranty. Finally when she found, it took her 15 min to issue the warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great. I would recommend again and again. Ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Returned my washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have for al appliances. This 5year protection is highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend for any new appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this for any new appliance I noticed everything is more electronic now so warranty is a must!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone should get the extended warranty for their equipment. It is well worth the investment and piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this 5 year protection plan. I has great coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything as expected. not hard-pressed sales. Informative staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great company and ppl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great company and great ppl. Love the warranty for a rainy day!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to purchase. Customer service extremely friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase an extended warranty for five year just in case something goes wrong.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warrenty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoping I do not need to use this. But it was the best price from other companies and seems like I have good coverage. Will not really know till I have to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im loving having the Geek Squad protecion! Great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth it for all your electronics and accessories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap insurance, I hope I won't be needing it. Peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They fixed in one day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to have warrants always fix or replaced my machine

    I would recommend this to a friend