Customer Ratings & Reviews

It’s sweet product I will use all the time it’s a extra good thing to hay

I got this with my washer, I'd recommend this auth any expensive or large purchase.

The service went as planned for them to fix my issues I would recommend this service

Let's see if it works, 5 YEAR WARRANTY, I will now it it works when I need it!!

Very good choice and has good experience with it so far

I love it and super easy to use and you can everything

Good product going to tell friends and family about it

Good deal........ Good item............... Good price ..............

I love best but products and services ❤️ Especially my new washer and dryer

I had the 3 year extended warranty on my last dryer, when it went out the warranty more than paid for itself.

Within a month or two of this product being delivered and used, we began experience issues with the washing machine leaving a musty and moldy smell on all our clothes. However, because the product was outside the 15 day return policy, we were force to contact Geek Squad for further support. Geek Squad said that they could not find anything mechanically wrong with the product (despite their tech saying that he could totally smell the musty and moldy smell on a piece of clothing) and said that we should contact LG for further support. We attempted to contact LG and they blamed all issues with the product on the fact that the state laws in CA require energy/water efficiency, user error (despite the fact that we complied with all their recommend suggestions on maintenance (back to back tub cleans, use of special sanitizing product, wiping down machine, leaving door open, and using recommended laundry detergents, etc.), plumbing issues with our house (despite the fact that the house is a new construction home built in Sept. 2021) and water quality issues (despite the fact that we purchased a whole house water filter for our home specifically to eliminate this as a factor). Finally, LG stated that we need to run with all washes and tub cleans some type of laundry sanitizer product. While this suggestion did eliminate most of the odors coming from our clothes, I did not buy this product with the expectation that I would be forced to use laundry sanitizer product on a regular basis to keep my clothes from smelling after each wash. Moreover, using a laundry sanitizer product on a regular basis did not eliminate the smell completely. After LG ignored our cries for help, we turned back to Best Buy/Geek Squad because of our extended warranty on the washing machine that we purchased for nearly $500. Best Buy/Geek Squad continually shuffled us back and forth between different personnel, some who promised a return or exchange of the machine only to be told later on that particular personnel did not have authority to authorize a return or exchange. I called the manager from the store we purchased the product from and he ignore our pleads for help. The bottom line is this, Best Buy, Geek Squad and LG do not care about customer satisfaction or stand by the products they sell. A washing machine should make your clothes smell better after use; not worse. Moreover, LG has had major lawsuit in the past over the same exact issues with their front load washers in the past. I have been a loyal customer of Best Buy for years. I’ve spending thousands of dollars with this company, but after this experience, I think I will be looking for other venders to buy electronic products.

Why would u not purchase a warranty it’s common sense

Great service love these guys and their products and services

Great experience, and very quick the guys were swell! Would do it again!

Haven’t had to use the warranty yet. That’s a good thing.

A good thing to have when purchasing new appliances.

These days why not take a little extra when making such an important purchase.

Original dryer was only 2.5 years old but broke when we moved. Wish we had this for the original dryer

I purchase dryer and washer and extra protection for 5 years.

The people at geek squad, are nice to deal with, the warranty it self is good to have on major appliances .