Customer Ratings & Reviews

works great and have not had any issues with it since purchase!

Geek squad protection plan is the best. Definitely recommend it.

Best Buy has very good warranty services...geek squad is the best

This awesome. I had to have a washer replaced. Super easy process.

Geek Squad at Best Buy is the best. It is always worth to add to pricy hardware purchase.

I am very happy with my washer it’s the best one ever yet ! I recommend it to everyone

Best thing of personal very long time and Best Buy

Best warranty, hopefully won’t have to use it anytime soon :)

Always a great choice for protection. Everyone should get this.

best value good coverage great price yep well worth $

I purchased the five year plan, so I would have no issues for the next five years. Thanks

Didnt use them yet but I guess great to jave in case I do

Haven't had to use it so that's good but have done others with other thing before an no problem.

Had to use it for my dryer and wash machine, Geek Squad did their job.

Works great and have had no issues at all, Had excellent service while picking it out

I buy confidently with coverage that gives complete peace of mind.

I think it was a great price for 5 year plan for my washmachine.

Product: Samsung Refrigerator Model Number: RF23J9011SR Issue: Ice Maker does not work. Best Buy outsourced the repair service to a third party service provider "Bear Services". The service technician came in initially diagnosed that it's a "Valve" issue and replaced it after about 15 days and mentioned that he had to replace the entire "Ice Maker" as replacing "Valve" did not resolve the issue. After that they never showed up although I sent them a video showing the problem. I finally called up 3 or 4 times Best Buy and they initiated a replacement request which was denied by the insurance provider stating that per "Bear Services" the problem was resolved. Best Buy confirmed that "Bear Services" never closed the "Service request" . However they believe the insurance provider who rejected the replacement request stating that the service was completed. Although I mentioned that I have the proof's of a video message that I sent to Bear Services as well as willing to do a live video of the issue, Best Buy does not take any immediate action to address my problem. It's been more than 2 months and it's unfortunate the Best Buy is not taking any immediate action but rather would like to initiate a service request again!!!!

Appliance failed after 3 yrs, thought my Geek Squad protection would take care of it. Repair was scheduled, notifications were sent, and Vendor selected came out as expected and ordered needed part. Then I spent the next 5 weeks calling the vendor AND Best Buy, spending hours on hold trying to get info on the repair not made. Not even once was I updated on the status, and no activity could be accessed online. Finally talked to the Geek "Special Forces" who said I would be eligible for a store credit since part was still on back order (I was able to find 3 vendors that carried the part in stock, but BBuy doesn't look). Now waiting 2 more weeks, still no communication from Best Buy, NO credit issued.

I highly recommend buying the extended warranty for the piece of mind that your product is covered!