Customer Ratings & Reviews

Haven't used it yet, just want the points :))) I'll update my review accordingly if I ever end up needing it.

Geek Squad came out to look at my GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Combo Electric Washer & Dryer with Ventless Heat Pump Technology - Carbon Graphite. Guy had no idea what he was doing. Was at my house for about 5 mins. He just said it's normal to take hours to dry for this type of machine. If I didn't have the warranty this lack luster visit would have cost me 125 dollars.

Just purchased so haven’t had to use this. Will just have to wait.

As with an protection plan over priced. If you just set that money aside and add a little each month or year, you can just buy brand new again.

Haven't used yet, so giving an average rating. Bestbuy support was awful though, hope this department stays on par

The wait at the Geek Squad desk is too long. Even when you make an appointment, this service time is still long.

Slow work , they come later to fix the machine Deuer

Scammers. Took money from me without doing their job.

I am currently having trouble with my dryer and every time I call the number to set up an appointment the automatic services hangs up on me. This review is from 3-Year Standard Geek Squad Protection

Actually I do not know how to use it I did not even know I got it Good to know What can I do with it ? I had to pay my new tv installation recently and I had to pay my cooktop repair 2 months ago So does it worth it ?

The geek squad is great but sometimes best buy as a company does not stand by their warranties

This protection is garbage! They take there sweat time. Its been over a month still sitting on a washing machine that is known by Whirlpool as defective.

Good things covered throughout plan, bummer that the plan doesnt rollover when getting an exchange.

Had to purchase the protection plan for 3rd time in one year because the washers keep breaking down and have to be replaced! Was told the protection plan would be refunded this time so I added it again now they say they can’t refund it! Nothing but liars and thieves at WorstBuy! The call was recorded so they can verify I was told it would be refunded but they still won’t because they said it was misinformation!

Probably didn’t need the warranty but since Inwas replacing a broke machine. I figured I’d get the warranty

Replacement is good but hate that you have to purchase again if you use it once. I thought when you paid for 5 years it was for 5 years

LG setup Wi-Fi no instruction. I need LG support. But nothing . Also use LG cost more times and more money than Samsung

If I could give this company a no star I would ghs as in Goodman home solutions! geek squad needs to cancel there contract! First they canceled my appointment 3 times to come look at it so I lost a total of 3 days work. Getting to talk to a supervisor is absolutely impossible then wanted to order a part without even looking at it. Comes and lifts lid and leaves takes another week for part to come and then I have to schedule another app so another day off work

Sure, the price is kinda high, especially since you probably just dropped a lot of money on the actual item/appliance you want, but the piece of mind eases the high price

Had a problem with my washer and after some arguing they took care of the issue.