Customer Ratings & Reviews

The one thing that keeps bringing back to Best Buy is their Geek Squad Service. I’ve bought warranty service in other stores and no other store made my coverage as easy as Best Buy. Their customer service team are excellent. Now I only purchase all electronics from tv to computers to sound systems to appliances at Best Buy and so do all my family.

Is used constantly in my household, holds up just fine with daily usage & the wide range of settings is really nice

Getting the extended warranty was definitely worth the price. Geek Squad texts are extremely helpful. And when they couldn't fix the product. It was replaced with the same value item. We'll absolutely be getting the extended warranties from now on.

Great protection plan at an amazing price. Also the protection plan is explained very well and support is there for any questions or concerns. Definitely recommend paying the little extra to have the piece of mind and security of something happens.

I am glad to have gotten a warranty on my mom’s appliances. Great price

Warranty is a must with anything i buy from any company ...

CHAT AGENT UNDERSTOOD MY REQUEST IMMEDIATELY AND WAS ABLE TO PROMPTLY ADVISE AND SETTLE MY ISSUE.

When the delivery person did not notify me the night before with the window of time, I called Geek Squad and was able to reschedule delivery for another day. Excellent customer service and helpful!

love my new washer and dryer combo, always a good experience at Best Buy.

I've purchased these type of insurance before but with Best buy reading through some of the reviews sounds like they don't really care about the customers too much when they return it and worst condition after repairing whether it be stereo equipment. Sometimes I just if I buy a TV I go to Amazon and you could buy the insurance there a lot cheaper you don't have to buy the TV at Amazon to do so. Like asurion or Allstate

Washer was leaking and had to call for service. Tech came out and found nothing after running all applicable diagnostics. He was punctual, polite, and very thorough. Still not sure what happened but everything is running smoothly now.

Really nice looking set. Still trying to work out the settings, but overall very happy with the new set.

Bought this dryer from Best Buy and it works great. Really dries clothes quickly and at a good price.

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

Im using them for the last 6 months. They are the best. I have already 2 friends who purchased the same after checking ours.

Theyve been great at answering my questions and concerns

The geek squad was protection plan is good to have with no worries.

Process was a process from the beginning but once product was deemed not fixable the replacement process was amazing.

This protection plan really was worth the inexpensive cost if you break it down by use. It definitely pays for itself and so happy we have it because we were able to replace with a new one after issues with the other one, issues over a 3 year period and we only paid $20 difference. Definitely recommend!

We definitely feel protected with the warranty we purchased for our dryer, as we know Geek Squad maintenance and repair services are good and reliable.