Customer Ratings & Reviews

I am hoping if I run into problems the Geek Squad will solve it in a timely manner

I am very pleased with what I have found out about the Geek squad. If I do have trouble with my purchases I'm sure I will have no problem getting help from the geek squad.

I hope I do not need to use this protection but, l feel like it is a good deal and give me comfort in knowing I have this service.

Decided to get additional protection and hoping not to have to use it in the end. Geek Squad is knowledgeable and allowed me to make a sound decision without pressure.

always gets service for new appliances. great service and nice outcomes. they know what is exactly going on and just worked timely manner. communication was great. I didn't read instructions but works great.

A wonderful service to purchase! You never know when you could be buying a "lemon". Let's face it, they do not make things like they used to! A very inexpensive purchase for what you are receiving in return. I recomend this to all!

I’ve been told I’m insurance poor, however the peace of mind is well worth it.

They have the best warranty out there. I would recommend it for any purchase at Best Buy.

Hum, i didn't that samsung dryer is cheap. I reversed door a d screws didnt screw in tight call best buy , best told me to call samsung but samsung was rude told even it a manufacured defect they didnot cover door issues only functional problems and refer me.back to best buy. Eventhough i bought the extended protection buy rep alfonso promised to help me resolve the isue with the stupid but see i just lie to he didnt call me as he promised me. SO IF ARE PLANNING TO APLIANCES DONT WASTE YOUR TIME WITH SAMSUNG BECAUSE AFTER THE 15 DAYS IF IS NOT A FUNCTIONAL THE WONT FIX IT. SAMSUNG SUCKS

When buying appliances it is recommended to buy an extended warranty on the product especially when you are putting the appliances into rental units. Renter are usually P IGs and don't care about using an appliances that they do not own. Just a thought

I luckily have not used this service. Pay attention to the needed recommendations so it is valid.

I always purchase the extended warranty. I've had to only use the ones prior very few times but the times that I did use it they always came thru.

I haven’t needed to use it yet but viewing it on my account has been easy and convenient. Geek squad always comes through.

This is a great team, very knowledgeable, friendly and always willing to go the extra mile

The agents worked hard to do everything that I asked them to do and they worked with my schedule. They were kind a courteous to me and my family. It was a great help to have them here when everything was being set up, and it is a great to know that they will be with me for the next four years.

Love that I'd I have any problems help is one call away

When I purchased my appliances I was told that I had two weeks after the delivery date to purchase the protection plan. I went into the store to make the purchase and I was told by the CSR that it wasn't possible because two had past from the date of purchase. She then asked the Department Manager what could be done, he told her to give me an 800 number and they could help me. Once she ran the info again, she was able to complete the transaction. Then stated to me, "I knew you were telling the truth. But my computer isn't acting right!" On another note, I love my new washer and dryer! The young lady that assisted me with the initial purchase was great, but the second lady that I purchased the protection plan from was definitely not my favorite.

Love Geek Squad support. Just like a fire extinguisher, hope I never need it but I trust it!

2 yrs. into my 5yr. plan, had minor problem with washer, they were unable to fix it in home and provided me with brand new machine identical to my model.

Fortunately, knock on wood, I haven’t had to use this yet. However, I do feel safe knowing there is a squad of geeks on my payroll ready to do battle against the forces of evil on my behalf should day ever come that I am in danger.