Customer Ratings & Reviews

If I could rate this 0 star I would. If you want to save yourself the hassle don't bother purchasing their protection plan. I have purchased all my appliances from them because they had the best deals. BUT when it comes to getting geek squad to do their job it is the worse experience ever! I started to have issues with my washer a week ago, I have the 5-year protection plan with geek squad so I called to set up an appointment that same day this so call " servicer" called to ask what was wrong with my washer I told him what was wrong and he said they will go ahead and order the part and be here Saturday (8-12). Saturday gets here and its 3 pm no one called no showed up. I called the "servicer" who rudely says the part has not arrived yet and can't do anything about it until the part is delivered I start to ask why didn't anyone say anything or even call to let me know they weren't going to show up, he interrupted me and says he didn't know how long it will take Ill have to call them and find out he can't do anything about it. I called the geek squad and they said the part can take up to 30 days to arrive!! They FAILED to say that when purchasing the protection plan. It is worthless! I end up buying another washer because I can not wait on them to fix it. It can take up to a month! Seriously! I have a washer in my home for a reason and I purchased their protection plan for a reason as well. I did not expect them to turn around and say it may take up to 30 days, and that only for the part to be delivered, then I'll have to wait to make another appointment with them to come to fix it. All this is ridiculous and very inconvenient definitely not worth the money at all! I hope corporate sees the worthless products and services they have and do something about it. They lost a customer with me and I will make sure I share my experience with EVERYONE I know!!

My protection plan affords me the ability to know that if I have a problem that is not covered by the LG warranty, I need not worry. I can contact the Geek Squad to fix what is amiss! It is worth the extra cost to be covered for an expensive repair.

Geek squad professionals are great at installing my TV's and wifi routers. I highly recommend them as they take the time to explain what they are doing and how things work.

Geek squad is always a must. Get your warranty delivery did a grate job

They came out and checked my washer and decided i should just get a new one. It was Replaced within a week and i couldnt be happier with the service i received.

Had a couple scratches on washer we called and were immediately taken care of. Great service

The geek squad protection provided expert installation of my set

Gives us peace of mind knowing we have this coverage for the next 5 years.

Only reason for 4 stars is i have not used them. Nothing broke down yet.

Essential to make sure that your appliance keeps working at its best, even if it breaks down.

The protection plan provides peace of mind. Haven’t used it yet, but we've only had our washer a little over a week.

The agent installed my washer. He was very professional and knowledgeable

really impressed with the quick response, and the kindness of staff

IF I HAD NOT INVESTED IN THIS PRODUCT I WOULD BE SPENDING A LOT OF MONEY.

Very satisfied with the service. They were able to fix my issue on the washer and dryer

Always buy extra warrantee when buying protection for large products or expensive tech. They have always provided excellent repair service when needed.

The most inversions in one fine electrodomestic deal.

Normally i don't purchase extended warranties, however I did this time just for the extra protection. The previous wash machine just didn't function very well and after less than 5 years i replaced it with a new one. I just felt it might make sense to get the extended warranty especially for the price, this time.

I am so glad I got the three year protection plan! I know that if anything breaks I am completely covered and I won't have to worry about money coming out of pocket to fix the washer and dryer i have the plan on. You never know what could happen and protection for this price is a steal!

I have been using these for over two years. I haven't had any issues. Washer is great and dryer drys. They were delivered and installed perfectly. I like that these are top loaders so no worry of mildew or leaks like front loaders.