Customer Ratings & Reviews

I generally shop at a specific Best Buy store and have found that each Store Manager establishes a Customer Service culture. I have never had any issues with getting what I was told was in the service plan at my preferred store. However, I didn't have the same experience at another store whose management and employee's customer service reluctantly or didn't want to honor the terms of the agreement or Best Buy's policies. When I called Best Buy's National Customer Service a representative advised me that Managers exercise their own discretion on defective items, returns, etc.

I always get protection even if I don't use it. It comes in handy

This will forever be my go to. Love the protection and not having to worry

I haven’t had an issue they have not solved for me I always get warranty knowing that if it breaks I’ll get a replacement

Had five year extended warranty on last Samsung TV and it went out, so Best Buy replaced it for free

Saves you time, money and gets everything back up to running asap!

Staff are always ready to help. Product bought is always durable and dependable.

Chris, one of the geeks squad members was absolutely excellent, he knows what he's talking about is practical and more than happy to help.

Great product Great productGreat productGreat product

Always purchase the extra warranty...........it never fails to break just after the original warranty expires!

Like always a good product especially if it's being purchased with a product that can break easily withing the time it will be used. Especially printers from HP which usually have ink carriage jams every year or so! All you got to do is bring it back and they replace the printer and let you rebuy a new warranty for the replacement. ~$20 a year is better than ~$200-400.

Thank u I haven't had the need for u guys yet but I'm sure you guys are thoroughly good

Geek squad personnel are extremely knowledgeable and professional..fast response for technical issues

I have purchased protection for a few different purchases. When I needed protection it was easy to get repairs, replacements or a refund. I was surprised at how easy it was when needed. I purchased 4 cameras, a dc player and several sets of speakers. They replaced one camera and refunded the full price of a different camera. I used that for an upgrade and purchased protection on that too. For smaller items, I might choose to not buy the protection.

Always purchase geek squad protection for electronic purposes .

They are very knowledgeable and friendly, and they explain everything .

The product replacement plan covered the initial purchase price of my son’s broken headphones. I had to pay the price difference for the replacement headphones because the price increased. Keep in mind, once you use the 2-Year Geek Squad Product Replacement Plan, you have to purchase a new plan for the replacement item.

Been almost two years, ridiculous amount of printing (business, photos, schoolwork, invitations, etc.), and still have plenty of ink! With cartridge printers, we were paying $40-$50 a month for replacement cartridges!

GREAT WARRANTY PROTECTION. ALWAYS PURCHASE THEM AND ALWAYS PROTECT YOUR INVESTMENTS.

Always pleasant and I feel confident that I have them there when I need them