Customer Ratings & Reviews

The one thing I can count on in all my purchases at Best Buy is, if you have the Geek Squad protection, you are golden if something happens to your product. I have NEVER had a problem bring something back the malfunctioned. I repeat, NEVER! Best thing going if you get something electronic.

I was having problems with my tv and geek squad came and took care of it they were very professional. Great service 5 stars

I used them before. replaced the coffee machine I had with no issue

I purchased this extended warranty from Best Buy/Geek Squad just in case for my Brother-MFC-L3770CDW Wireless Color All-In-One Laser Printer. I haven't used the extended service agreement because the printer has worked so well. But it's good to know I have a back-up. Thanks Best Buy!

Not had to use, but great peace of mind. Do consider this service as an add on

I always buy the protection plans. Best Buy makes it easy by either swapping the device out in store or sending it to their service center. On large items (appliances and TVs) they will often come to your home and either fix or replace the item.

I haven't had to use it yet, but I trust the Geeks will do a great job if I need them.

My original purchase failed after one plus years and was replaced by the same model without any problem. However, the replacement also had an issue and was also replaced for credit towards another brand that had the same features. However, I did have to purchase the extended warranty.

I purchased an HP 8025e printer to replace and older HP printer. I took advantage of the 4-year protection plan. I have used the benefits of the protection plan on an older HP printer making the plan very useful.

Great value and return for the cost of the policy! I highly recommend always getting Geek Squad Protection!

Purchase after buying printer nuce know i have this protection

had a problem and they took care of it. I willcontinue to purchase here. Thank you.

The printer I just bought kept jamming and not printing right. This service replaced it no questions asked. Thank You Best Buy!

Makes no sense to not buy the extended warranty. Anything goes wrong and Best Buy replaces the device. No questions asked.

Excellent performance. Would definitely recommend. Has saved me hundreds of dollars in ink.

I would highly recommend getting the Geek Squad Product Replacement, I had purchased a Deskjet Pro when I had to replace it with a new printer, I was able to use my replacement product and updated the printer to a better printer and then purchased a 4 yr Geek Squad Product Replacement and feel quite please that if anything goes wrong with this printer, I will be covered for a new printer. Great support from Geek Squad!

Fantastic Printer this is the best which I have purchased till date.

Geek squad is always neccesary in case soemthing goes wrong.

Great service Instant replacement Great to do business

Long time Best Buy customer. I prefer to investigate electronics in person and not buy sight unseen online. I also get accident protection and support services on my electronics, which means Geek Squad when buying at Best Buy. I always get value for my dollars. Staff has been good about discussing my options with me so I can make an informed decision about repair or replacement. It is not about just selling more product. I appreciate that. I have used Geek Squad in Massachusetts and Florida, and the knowledge level and customer service has been high in both places.