Customer Ratings & Reviews

I can't stress enough how much I love their warranties I've had several items in the past that broke down during warranty and they replaced it hassle free. Definitely recommend getting it if especially the item is for yourself

The Geek Squad service is an added value to my purchase.

I usually dont buy service plans but the price was so low it was worth the gamble. Especially since the printer failed after only a few years because a tiny plastic tab that held the ink cartridge broke and cost more to fix than to replace the printer.

Their help is fantastic I have ill add it to any device

I hope that I never need to use this but I am glad I purchased it... just in case!

I bought one for myself last summer and later bought my mom one for Christmas, and we absolutely love them! Great gift!

Professional and equipped to handle situations when come up.

Agent was extremely patient over the phone. Visit wasn’t required after he walked me through troubleshooting.

I buy the extended warranty whenever I can. It is my experience that what can go wrong WILL. I find the value of this insurance brings me peace of mind to know I will get my dollar's worth! \ The professionalism of the Geek Squad staff, makes me rest assured that our electronics have a long life ahead of them to do all of our technology work.

Love Geek Squad. I don't buy anything without it. Always comes useful.

Sounds good. Hopefully I won't need it. Price seemed OK.

I have had Geek Squad for years and love it! I am tech savvy (30 years) but constant changes in technology means I am not always aware of newest issues and solutions. We have multiple laptops, printers at home and sometimes I need extra help! It pays for itself multiple times throughout the year!

The Geek Squad protection plan has been pretty good but just recently the four-year-old grandson hit the TV with a stuffed animal messing up the screen and take classes nothing we can do about it you got to buy new TV I was like wow that's the first

The geek squad service/warranty is well worth it on many items. I added this coverage to a printer a few years back and the printer completely died a few months before the coverage was up. I made an appointment, took it in, they checked it out to make sure it was not working and gave me a gift card for my original purchase price right away. Great service and coverage in this case

I haven't used it on this yet but they've been great in the past. When I need them I'm sure they'll be able to help.

Everything "tech" is hit or miss nowadays. Our present situation does not appear to be resolving anytime soon. We will ALWAYS purchase the "4-year Geek Squad Product Replacement" service. So important today, especially for those on a fixed income.

I Bought this laptop in 2018 and still using it running some "aggressive" games such as Modern Warfare, Destiny 2, Last of Us, and Overwatch, and I will say that they run just fine. However, since games have become more demanding over the past 2 years, laptops are trying so hard to keep up with them. I drop frames repeatedly, especially in Modern Warfare. But I will say this is a great laptop and would have given it 5 stars, but I did the math a while back ago adding all the parts up together, and I was surprised to see the price. Let's just say that it's not worth $2,000, but other than that, it's a solid laptop.

I've bought these extended warranties in the past. Good piece of mind.

I have learned to always purchase the geek squad extended warranty. I recently returned my wireless printer which was nearly 4-years old. It would no longer work wirelessly. Because of this warranty I was given a comparable model which works much better. Also, luckily, it was on sale; therefore, I was given a giftcard for the difference of my original and the "on-sale" printer! I have also used this warranty on a phone set for our home and a few other items over the last 10-12 years.

I purchased the product replacement for this product as I had issues with the one for the original mini. I had to replace that one 3 times, and each time I went to the store they were a pleasure to deal with. No questions asked, was just told to go get a new one. And the first time I had to replace it, the price on the plan had decreased and they gave me a Best Buy credit for the difference! Also, each time you replace, it starts over again. This is the best product replacement plan around.