Customer Ratings & Reviews

I bought a brand-new computer online but, I brought it directly to Best Buy and had the "Geek Squad" open it up, remove bloatware, (junk apps), Updated all drivers and Load up my security software. I took it home plugged it in and it is Super Fast and Eazy to Navigate. I had one issue with internet explorer and ONE Phone Call To GEEK SQUAD, They went in remotely fixed issue (15 minutes) DONE .. Buy the Geek Squad Protection Program.. You will agree .. Its Well Worth the investment.. Thanks Best Buy Boise Idaho

I would definitely recommend Geek Squad service for printers or any items then allow to get these cloud services it's good for and also the price is just right from from my printer and I would I would recommend it I would get it again as well

I have always ( 3X ) had success with the extended warranties when I have had a product problem that required replacement. It is always your call to determine if this is worth it.

I made this TV purchased after My last Tv broke. I had it about 11 months and lost the picture. I had it fixed under the manufacture warranty. Less than a year later, I lost the picture again, and did not have any warranty on it. Cause me over $600.00 to get it fixed. Less then a year later, lost the picture again. I got a new tv with a 2 year warranty so that I will not go though this again.

Always get this option with our purchases, just never got the longer plan. So my advice is go for the longer one as issues seem to crop just beyond the shorter one. :)

I have been buying a lot of my tech through Best Buy solely for the fact that the replacement plan/damage plans are AMAZING. I have never had an issue with returning a faulty or broken product under it's plan. Even in instances where records were not showing for one of my devices, the employees at Best Buy dug into their database to find I had my name in twice! They were able to determine I DID have coverage and still assist me. These plans are some of the only coverage plans out there that are SINCERELY WORTH IT.

So glad I purchased the extended Geek Squad warranty. I use my printer everyday for work and cannot be without. When it stopped working I was able to take the printer in and exchange it for a new one easily the same day.

Great service - sometimes argue a lot and do only what they want to do. Some are good and suggest what is best for you - but the supervisory staff argue! The squad then have to follow their instruction overriding our request!

I bought a washing machine and it came out defective and they changed it for a new one. (samsung). but the same one that I changed also came out defective and turned out to have a factory defect. but they ask me for the serial number of that washing machine and I can't find it anywhere, they say it's a label that all washing machines have but I couldn't find it, so for that reason they don't want to repair it

I haven't had to use this, yet, but I feel pretty good about having bought it. Mostly, this kind of "coverage" is for my mental comfort ... "just in case" ... and the price was acceptable.

Excellent product we love it and customer service is very awesome and helpful

I like having Geek Squad install my printers, and get the protection plan service. Several times the Geek folks came well prepared to assist me.

Great plan. Affordable and easy to use. They offer a great coverage very convenient if u make a expensive purchase

Works great and love the warranty they offer. No questions asked.

Vacuum DYSON has good maneuverability, It is light when you hold it in your hand, but it has a really good design and smoothly rotating floorhead which make it easy to pivot around .

I have purchased warranties before but other products don't have the 4 years!!

The geek squad service/warranty is well worth it on many items. I added this coverage to a printer a few years back and the printer completely died a few months before the coverage was up. I made an appointment, took it in, they checked it out to make sure it was not working and gave me a gift card for my original purchase price right away. Great service and coverage in this case

The best store ever, they are fun to walk around, see new items and also get Hands on, Best Buy always amazes me, with the updated technology !

Previous Home Depot repair services was not good. They expected us to remove the built in microwave and take it to a repair shop. Geek squad service said they would send a technician to us and that is way more reasonable.

I don't always choose to add the extended service plan through Geek Squad. Feels like gambling with my money on every purchase that I do not insure in case of the unforeseen. The products I purchased was a 1 terabytes scan disk brand external hard drive. I'm glad that I picked up the Geek Squad protection plan in case of the unforeseen it's much better to pay to have it in case something was to happen because it's the only chance of recovering those 's priceless files and information if the hard drive was to Phil