Customer Ratings & Reviews

If you hesitate to purchase, I would recommend to get it. Having the help of the geek squad is something that I am so happy to have this service. All you do is pay for that yearly service fee and it's well worth it..

I Bought this laptop in 2018 and still using it running some "aggressive" games such as Modern Warfare, Destiny 2, Last of Us, and Overwatch, and I will say that they run just fine. However, since games have become more demanding over the past 2 years, laptops are trying so hard to keep up with them. I drop frames repeatedly, especially in Modern Warfare. But I will say this is a great laptop and would have given it 5 stars, but I did the math a while back ago adding all the parts up together, and I was surprised to see the price. Let's just say that it's not worth $2,000, but other than that, it's a solid laptop.

The agents installed it quick, and connectec all my devices very professional

I haven't had to use this yet, but I have heard great things and that is why I bought it. I bought it in case I have any problems with the scanner as one person said their scanner left a line down the middle of the photos.

Loveeeeee These Nice Quality Battery Last Longer than usual, Effectively Communicates how much Battery Power Definitely didn’t Disappoint

I have not had to use the Geek Squad for this purchase. I am glad to have it in the event I should ever need it.

Never a problem on returning the products used, if there is anything wrong after months or years,best by doesn’t ask questions when return is made

They’re the best and what they do they’re highly professional they know what they’re doing. I highly recommend them use them when you have this feature. It saves you a lot of money when you buy stuff from

With this plan it takes the headache out of all my tech issues. When I make my appointment and bring my computer in or set up an appointment for my larger items the Geek Squad always comes through and resolves the issues. The Geek Squad has come along way since the start of the Geek Squad as well as their customer service which is why I renew my service with them!

Pros: Wireless. Wired when needed, which is not very often because of the ridiculously long battery life. Lightweight, but doesn't feel like it's not grounded. Smooth but tactile surface materials. Ultra-responsive in wireless or wired. Spectrum lighting and syncs with headset and keyboard. Great button layout with ambidextrous design. Even allows for "thumb" buttons on both sides if you can manage the extra buttons. Cons: Expensive, but to be honest, it's worth the money if it lasts like I expect.

I’ve had good experience with geek squad before. Hopefully I won’t need to use it, but glad it’s there just in case

The 4-yr Geek Squad Product Replacement was well worth the extra expense. The printer had to be replaced and it was done in a very fast and efficient manner. Complete new replacement.

This is my second go-round with the Geek Squad Program. Based on my experience, I can see renewing "til the end of my days"! They're always respectful and helpful without being condescending. If they can't help me, they are more than willing to send me up the line. I appreciate all their patience and their continuing support with ALL my questions and problems. On a side note, they're always fun to talk with and actually speak good English, allowing for little to no frustration on either of our parts.

The associate at the store recommended it’s a four-year protection plan no matter what happens to the printer. They will replace it with a new one definitely worth it.!

Have not had to use but I am confident that Best Buy will take care of me if I have any issues with the printer

If you ever have that "I'm not 100% sure" feeling when buying a product, don't hesitate to front the extra few bucks to purchase the 2-year protection service. The service is phenomenal and has saved me in the past when certain electronics started malfunctioning after an extended period of time.

The 4-year protection was worth purchasing after I had issues with a printer I bought after one year. It was a smooth transition to return my printer and receive a refund from Best Buy.

This is really cool. Must buy protection plan. No questions asked and got immediate replacement for my product bought 2 yrs back

This geek squad warranty has saved my butt many many times. I always purchase this with items that I will not be able to do without. If you buy something that you cannot do without or need on a daily basis, remember to buy this replacement warranty.

This geek squad warranty has saved my butt many many times. I always purchase this with items that I will not be able to do without. If you buy something that you cannot do without or need on a daily basis, remember to buy this replacement warranty.