Customer Ratings & Reviews

Good warranty will always buy with Best Buy ! They hold up there warranties !

Whenever i have a problem with a product from Best Buy, Geek Squad Protection Plan either repairs or replaces it. No Problem.

I purchased this for my wife's iPhone X. It came in handy literally on the last few days of expiration! Forgot I even bought it, her phone was having issues while using the navigation app (google or apple) and would overheat and freeze. Had to restart several times and when she got lost traveling for business that's when we took it in for repairs. Was able to get the phone replaced. All is well!

Good backup and service to protect my equipment. I have it for multiple products I bought at Best Buy, a great source for equipment and service. Not sure how I would photograph the Geek Squad. Go to the store and get a group shot??

Fairly painless, except they never seem to have the same model in stock so i always end up upgrading. Of course its better than laying out full price every couple years.

The agents at geek squad were super helpful, and got me everything I needed in a very fast manner. Thank You!!

I bought the two year warranty on these headphone and to be honest it was a month short of being expired. I almost chunked them and just bought another pair. I figured I see and if they gave me any problems I would just buy the replacements. They didn't I walked in and walked out in 10 minutes with a two year newer upgraded set and all it cost me was the cost of a new 2 year extended warranty.

Staff at the Geek Squad are always ready and willing to help with even the most challenging tasks ive asked of them. I feel seen and heard when they are needed.

The support is great to have the only thing I don't like is that they don't offer extended warranty for computers any more there warranty is why I purchased computer from Best buy in the future I may or may not as I can get extended warranties vfrom other stores why a place like best buy stopped offering it on any of there good computers shows you how confident they are on the products they sell

Awesome!!! It good and great at the same time Geek squad helps you get everything ordered in order in my office

Geek squad support has always been there when I have any issues with my equipment. When they send your item out for repairs they do a final check when the product comes back into the store to make sure your item is working correctly before they call you for pick up. I appreciate that. I do not leave the store with a laptop without purchasing Geek Squad protection. That will never happen.

Warranty Best in the game Love my printer always running to help you with any of your returns

Hopefully, I won’t have to use this, but if something goes wrong, I feel good about this back up service.

Fixed my printer when it was having ink issues, now has now problems!

I decided to pay for the 2-Year Geek Squad Product Replacement and one day I came with my go pro 4 camera because there was a problem with it and the Geek squad member that was helping me found out that I qualified to replace my go pro camera 4 for the newer go pro Hero 5 and that's what I did and I went home very happy with my new camera. From now on I will certainly pay for the warranty. I just recently bought a karma drone and also paid for the warranty.

One of the perks of making a purchase from Best Buy is The Geek Squad protection I always get the protection plan on any Best Buy products that I purchase

always great service! i have purchased many products since 2005. In 2008 i purchased 2 Samsung televisions and the geek squad delivered and installed them both in my home. I still today appreciate Best Buy and geek squad.

We Add Best Buy service with every purchase. Just returned an Epson printer that stopped working after about 15 months. Got a full credit toward another printer at the current pride which was higher than the price we originally paid for the printer! No questions asked. Would never purchase a product without the Best Buy extended warranty.

I rarely ever buy a warranty for anything but I was so happy that I bought the 2 Year Warranty for my Kraken Headset. When they broke the first time, the warranty kicked in and all I had to pay was the tax. The second time, they malfunctioned, the warranty kicked in again and customer service helped with no problem. Money well spent!

It came in handy when I had a keyboard that didn't work after one month. It is a great investment for protection against products that fail to work after the manufacturers warranty expires.