Customer Ratings & Reviews

The agents did a wonderful job helping us!!!!!!!!!

I like having Geek Squad install my printers, and get the protection plan service. Several times the Geek folks came well prepared to assist me.

I have always ( 3X ) had success with the extended warranties when I have had a product problem that required replacement. It is always your call to determine if this is worth it.

They’re the best and what they do they’re highly professional they know what they’re doing. I highly recommend them use them when you have this feature. It saves you a lot of money when you buy stuff from

I purchased the 2-Year Geek Squad Product Replacement a couple of times when purchasing a printer. I've had to use it twice with no hassle and great customer service. Printers can break down anytime especially if you use it often. It is definitely advantageous to purchase replacement warranty vs paying for a new printer.

The best store ever, they are fun to walk around, see new items and also get Hands on, Best Buy always amazes me, with the updated technology !

Always get the warranty it's worth it get the warranty

I haven't had to use this, yet, but I feel pretty good about having bought it. Mostly, this kind of "coverage" is for my mental comfort ... "just in case" ... and the price was acceptable.

Even if you are the most careful person in the world, chances are somehow something is going to screw up. Maybe it's something like a defective product, an idiotic family member doing something they are not suppose to do, or just a plain old fashion accident. With this service plan you'll at least be covered seven ways to Sunday and beyond for Two YEARS. It's one of the reasons why I always ask for a protection plan on everything I can at Best Buy.

The replacement program is amazing because it goes beyond the stores 14 day return policy but once you do one exchange you have to repay that fee if you want coverage on new item first time I bought it I thot it was good for two years oh no you can replace every x time but you have to pay that geek squad replacement price everytime if you want it for new item

Thank you your team is always helpful and professional

The geek squad service is a must when making purchases!!

Vacuum DYSON has good maneuverability, It is light when you hold it in your hand, but it has a really good design and smoothly rotating floorhead which make it easy to pivot around .

Always get this option with our purchases, just never got the longer plan. So my advice is go for the longer one as issues seem to crop just beyond the shorter one. :)

Very good products, very pleased, will consider buying again

I usually don't buy insurance. I figure the product will last that long and usually does. But, my brother had bought the original product guarantee and needed it on a Samsung 3 terabyte remote hard drive. We could not get that product to work on 3 computers so took it back. The guys at BB were great about it- no hassels. Replaced the unit with a Western Digital 4 t unit and that one worked great. Probably won't need the guarantee!

I am so happy that I purchase this extended warranty through the store, and it was very affordable. It is definitely worth getting the warranty with certain types of products, and in my case it was my Canon printer. For some reason, I have the worst of luck with buying printers and then shortly thereafter, they malfunction... So this was the best solution I can think of to protect my investment. Very happy!

changed wireless router to a new one ,have plaster walls n needed jump point into other rooms. he also reconnected current printer to be able to function on all features. unfortunate that printer has since gone awol so purchased new printer, existing would not print more than 1 page then get jammed now it won't scan its 4-5 years old

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You can NOT beat this! Never ever will i buy anything from anywhere else, if best buy has it in stock and has the option for this Geek Squad service. Ive never had to mail anything anywhere, just go into the store with my broken product, and walk out with a brand new one! Easy choice here. Been shopping with Best Buy for years now and I will continue to do so.