Customer Ratings & Reviews

Geek Squad Product Replacement is just simply a NO BRAINER for any Best Buy product that will have regular use or has a “price point” that you want to yourself from having to spend again during the time it’s protected! Biggest thing you have to do...is not do anything malicious to the product...and it’s protected!

Shoot 4 yr replacement plan for $20 on a $90 printer, ill take that.

I had to wait a long time to speak to an agent which caused me to forget a couple important questions; but I don't mind calling back because I was so pleased with how profesional they were on the phone. I hope I can use my rewards points in time for purchase!

Worked for us. We purchased an expensive extended warranty for our overpriced printer. The printer died during the warranty period and the warranty guarantee was honored by Best Buy. We got a free replacement. The extended warranty was expensive, because the produce was costly.

I love that Best Buy has Geek Squad, and that Geek Squad offers extended warranties! This give me peace of mind knowing should anything go wrong all I have to do is reach out to Geek Squad and they will come out and fix or replace the issue/product.

Total tech service has been really great, easy to get in for an appointment. Very friendly and informative. In person they are great but over the phone is not helpful for me, I feel like they pretty much just tell me to make an appointment and go in person

Geek Squad definitely has room for improvement both in customer service and skill set. Have always managed to get me issue resolved but not timely. Geek Squad team members need mentoring by senior staff for customer service and improving skills. Computer based training should be implemented and be mandatory for the entire Squad team. The CBT must have a test at the end of each section to that senior staff can measure skill improvement. I would recommend to a friend hoping the above recommendation will be implemented.

I have not had a chance to use this service yet but I have used Geek squad before and they were great!

This isca great insurance to have especially when it comes to kitchen and office appliances

You don't want to go home without this protection. The service is great and they will take excellent care of you if you have a problem with your product. I have purchased this for several other products and the one or two times I have had to use it saved me a lot of frustration and money.

I haven't had to use this service but feel it was good choice.

Purchasing geek squad coverage provides a great piece of mind. Knowing someone will be there to assist in the even of an accident is great to depend on when you have small children around. Anything can happen at any given moment and you want to have Geek Squad there to repair or replace should the time arise.

The Greek team does excellent service .i will truly recommend them to get any service done.

They remotely troubleshoot my concern on the laptop that I recently purchased and it's now working fine. And I was told that if ever I encounter any problem with my purchased items and it's not fixed. They will definitely replace it with a new one.

Ordered the 4-year Geek Squad Product Replacement just in case. I'm not a just in case kind of person, but I had my printer, laptop, cell phone and kindle all go crazy within 3 weeks of each other. When I purchased my new laptop, the 4-year Geek Squad Product Replacement was a no-brainer.

Great customer service!!they are very friendly and know what they Sale

I absolutely love Best Buy. Thier Staff, Customer Service and products always keep me coming back. The Geek Squad is the best !!!

While I used to just buy a new printer when the old one died, the replacement cost was under $100. Now that printers are way more expensive and seem a lot more complicated, I just feel safer knowing that I'll get mine repaired or replaced if anything happens to it.

Best Buy is great in their geek squad. I could not find my warranty information but they pulled it right up. I was so thankful for their help

Although I have not need to use Geek Squad for my newest printer purchase, the price was right to cover the printer. I have had to call them 3 times for my lap top and each time they have been really helpful and I really like the way they understand I am not technologically minded and explain all the different steps so that I can understand. Well worth the extra few dollars for peace of mind.