Customer Ratings & Reviews

The Greek squad team was the best Long, Byron Long I would recommend this store to anybody

Pretty good so far. No issues. Hopefully will not need it.

Geek squad has been consistently friendly, knowledgeable and patient for those of us that may not be the most up to date in tech. Having said that, I’ve always been treated with respect and kindness and having the geek squad support makes purchasing an item sit much better with me.

Will always recommend the replacement plan. The ease of getting a new product if something happens is next to none.

Protection plans are always a Bonus. I would never purchase a higher priced item without receiving a protection plan.

Bought this on my Xbox Series X. There are tons of overheating issues and other problems with the system. If I need to replace it, I know I'm not just going to be out of pocket the whole cost of the system. Had to do that with a PS4 Pro once already and it was frustrating.

The agents are considerate enough of my needs in mounting the tv

The one time I had to use this, I'm happy to say my product was replaced right off—so it works as it says on the tin!

I normally don't like to buy product replacement plans but $20 seemed reasonable, especially since I've had issues with other printers in the past.

It is good to have the support the Geek Squad offers. I could ask them any questions that came up as I was nervously installing my new HP LaserJet Printer. The installation was not complicated, but I still needed help and they were there!

I bought the Best Buy warranty, so when my printer failed I upgraded to a tank system printer and was not charged the additional insurance, because I bought it the first time. Best Buy won over a customer for life. Normally I do not buy the warranty but have had some problems with printers in the past and did this time. Buying the warranty saved me money this time.

Great service, definitely recommend to get it. Smart move

I had Geek Squad on a IMac several years ago and I had problems with getting some Apps working correctly...took it to Geek Squad and had it back the next day with everything working great. I always get the Geek Squad product Replacement because you never know what accidents will happen with your bought item!

Geek Squad product replacement plans are a MUST! It's great having the replacement plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

Geek Squad product replacement plans are a MUST! It's great having the replacement plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

I've had to use Geek Squad 3 times and each time has been a great experience. Having a product malfunction isn't fun but it's great to know that they have my back.

Absolutely worth the money for any product you buy. They try to fix, or send back to company. If they can't, they offer you something equal to what you have if available.

No stress replacement of non working printer. Could not have been any easier. Best Buy customer service and replacement warranty are the best.

This is so great to have, I always buy it with items that I know I will use for a long time, just keep the box and you can return it within four years for a new one or the newest model. Love this option and I shop at Best Buy a lot because of their product replacement plan.

Geek Squad and Total Tech with Best Buy are a must have. I have had Geek Squad provide the following services: desktop/laptop setup, laptap "wiping", laptop key board replacement, Virus cleanup, and troubleshooting. You should not pass on the support packages.