Customer Ratings & Reviews

USELESS. WASTE OF MONEY. I spent my 2 days off talking to and getting transferred to multiple agents and still had to repeat myself over and over and over again. One of them even gave me a bogus Case Number, probably just so he could hang up the phone. The other agents just didn't know how to help me with my printer issues. If you live on Maui, Hawaii, USA - do NOT buy from Best Buy and this Geek Squad 4-year Product Replacement scam. Since there is no Best Buy store on Maui, they expect you to take a flight to Oahu with your printer to take it to their store branch so you can get it fixed?!? Like seriously?! Do you know how stupid that sounds? So now this agent from Guatemala sent me "return label" so I could just get a refund instead. But guess what?!? Best Buy had the audacity to return back the heavy printer back to me in the mail with a refusal note of everything. Wow!! What kind of customer service was that?? Who trained you people?? No more BEST BUY shopping for me EVER!!

I hoked this up and never had a problem with . I am thinking about getting another one for my radio room .

The process to make this order was so very simple and fun. Who doesn’t love shopping.

I have always purchased geek squad protection! It comes in handy when things happen out of the blue!

I’m always doing this service, it’s worth the money

I purchased this for my new HP printer, and I have never had any problems as of yet with the geek squad

Wonderful, I had to return the printer because it wasn't working and had not problem getting another one. People extra nice

Geek Squad 2-Year Product Replacement is the best replacement plan available and well worth the investment.

Great protection! Just when you don't think you need it, you need it! Then you forget you have it, and they remind you that you have it and everything's covered!

THE GEEK QUAD HAS ONLY HAD TO USED USED ONE TIME ON ANY PURCHASE THIS HOUSEHOLD HAS BOUGHT FROM BEST BUY. SERVICE WAS EXECELLENT.

Get geek squad service for all your gadget investments!

Was good service. Employees were great and understanding

Great having Geek service at hand. Easy to contact them. Fast clean & reliable service

This is great it’s great knowing that your devices are protected amazing service amazing plan.

I renew this every year. It’s a great product from a trusted company. The sound is perfect. I would purchase again if needed.

I only paid $5 extra to insure that if my HyperX Cloud Stinger headset malfunctions in the next two years, i just take it to a Best Buy and replace it. That's bang for your buck!

Best Buy warranty is the only one I buy there's no bs you purchase it and hey replace your item when needed I trust it %100 for years unless they change it but if it ain't broke don't fix it

I have not use their product replacement, but I have no doubt that they will not work wonders like they always have in the past.

nice job the color is good, and wonderfull love it sir, thanks

The agents where very knowledgeable about product and the geek squad did great job of explaining the process of how it’s set up and works