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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 11037 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 11,037 reviews
  • Rated 5 out of 5 stars

    Always good to have a backup plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in-case it is needed because you can never have enough protection for your appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value, a plan that actually works.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan, returns are easy right at the store. I”m very pleased with the overall process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it... I hope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hear if you run into a problem, you definitely want to have geek squad replacement, especially on a printer. Hope I don't need it, but if I do, I will be happy I have it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    stuck keys 8 months of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard has been working fine for my high school student until now. It made it from September to May of a school year and now 2 of the keys don't produce the letters. I am glad that we got geek squad protection because I plan to take it in for an exchange. I would recommend the product only if you keep up with the warranty coverage and can replace it when needed. The case has protected the iPad and it is great that the case holds the pen. My student lost one pen with a different case that didn't have a holder; expensive loss so we purchased this case to keep up with the pen. It is nice that the keyboard and the iPad can detach and the overall design is good. At the time there were very few cases available. Perhaps investigating other options?

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi, BusyCOMom. Thank you for taking the time to provide your thoughts on our Geek Squad Product Replacement plan. Though it's disappointing to hear of any issues with your equipment, I love that you have found value in the plan and are planning to take advantage of that. We're always here to help, so if you ever have any questions you may feel free to reach out to us at 1-800-433-5778.

  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad always helps you with any problems or concerns regarding your electronic devices and have warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must for an electronic item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for the Camera and I recommend for any electronic product. Better than insurance as you get a technical backup all the time you purchased the plan for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have utilized the Best Buy Geek squad service for over 5 years now and I enjoy visiting the store with an appointment to have my electronics questions answered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never purchased my electronic device's from any other company than best buy because they have the best protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family knows the value of a protection plan. Well worth purchasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not do without my Geek Squad Replacement Plan. Protects my purchases so I do not have to buy a new product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comforting knowing I can have a warranty to back my product in the event that something goes wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get a Geek Squad warranty for all my purchases that require to plug in for power. You never know when a product is going to fail and this gives you peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good warranty worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had put this warranty on my previous Epson printer it’s really worth it I had to return the printer twice and they just replaced it for me for free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable & Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this for a few weeks and I love it. Easy to change the settings via the program, comfortable, and works great for the games I'm currently playing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always, always, always get the geek squad warranty. This is the best warranty in the business. Best Buy always stands behind it no questions asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price its worth having . Its easy no hassle to get items services or replaced. For a few bucks have peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks at I-45 & Cypresswood

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love going into the store. All the Geeks are knowledgeable and so polite. They must have good management so kudos to them too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEKS ARE THE BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    True product support. It is as they say, replace without question. They have always treated me well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to have some piece of mind. Fair price for 2 year protection. Although other stores provide same protection time length for a bit less. I haven't had to use, but I'm sure Geek Squad will be responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get one before you leave, they are well worth it and replace the item and or get you a new one if you have an issue!

    I would recommend this to a friend