Customer Ratings & Reviews

In a straightforward statement, "The two year Geek warranty is a waste of money and time. I have always gotten a warranty for my electronic devices purchased at Bestbuy and up until this last week, I never thought it would be an issue. I have always used a bluetooth device made by LG since the device came out. Since 2012, I loved my bluetooth headset by LG and the first pair was absolutely fantastic! I kept the same pair for almost 3 years until it malfunction so I had to purchase another pair from Bestbuy. I was offered a two year warranty and whenever I would have to get a exchange, I had no problem. For some strange reason, LG products in reference to the LG bluetooths, the bluetooth has not been the same. LG has made newer versions but the quality has been HORRIBLE!!! I purchased my last LG headset with the two year warranty in less than 8 months ago when the, headset started to fall apart. I even had started to have issues almost two days in to using my headset because p people couldn't hear me when I talked to them. I finally went into a store in Dallas of HWY 75 . This location is the WORST I have ever experienced with Bestbuy costumer service. When I went to exchange my LG set that costed $129.00 , I was told that (1l) the warranty is no longer being offered, provided, or honored and although I had purchased my warranty last year for this headset, Bestbuy would only honor the price of the headset at the reduced price of $89.00 not including taxes. Well that is an issue because the LG bluetooths are currently priced at an higher rate that would be a out if pocket price of $23.00 instead of covering the replacement as a full exchange since I purchased a two year agreement to cover the ones that I have. (2) I was told to drive 45 minutes to an hour away to exchange the bluetooths at the original Bestbuy for the warranty to be covered without any out if pocket charges after I provided this location with verbatim what I was told on .y warranty covering the LG bluetooths headset if the same model was no longer being offered on the shelf. (2) I Since Bestbuy is refusing to honor a warranty still in place (less than two years) and being asked to pay out of pocket...then I would rather have the older model that I know has been made in a better quality and will last at least one year versus the poor quality model I have at this moment?! That wasn't an option either. Instead, I was told that the warranty is no longer offered again and too bad so sad. (3) We are now living in a world where a hands free option is required and no loger an option in various cities that surround the MetroPlex in Dallas, Texas. Driving in these areas without a hands free device, the authorities can issue a ticket and a fine of a minimum of $500.00 can be issued as a 1st warning. Needless to say, I my warranty was not honored. Prior to even coming up to the counter for my replacement, I was experiencing horrible customer service so in closing, getting that warranty to cover anything from Bestbuy isn't a good buy after all.

I have found that the extra 2 years of warranty is well worth it, if you are planning keep the item for more than 3 years.

Geek squad has never let me down and I hope never will

Great Customer services, As we return our damage headset

I look forward to using this but have not had to as of yet. but i will update my review when and if i need to use this

I actually had to replace my product the same week I bought this and knowing I had the insurance gave me peace of mind

It's always helpful and these people now what their doing and you never know what could happen with your devices.

Good product. Would recommend to anyone who needs it.

Download the new drivers from canon for my iMac, set up was simple and easy. Great printing and individual ink tanks!

my daughter is in college and for that reason i purchased the protection plan, great price for product satusfation

To know that my product is protected gives me safety and secuirty and takes a huge weight and loss off my shoulders

Luckily I haven't had to utilize the warranty because the drive is still working just fine. Good to have though.

It was incredible. They were very fast and efficient with their service!

If cheap enough I always get the extra protection as I have used it several times on a wide array of products.

The agent help me decide on what printer to purchase.

It is always smart to pay a little for the confidence if something happens it is completely covered for 2 years.

If you spend money on a product, be a sharp shopper and get a product replacement plan so you have no worries!

2yr replacement for my external hard drive. Just in case. A back-up for my back-up. You can never be too safe.

Easy to setup, fast, nice quality, airprint, not too big

I always purchse the warranty protection because it eases my mind in case something happens. Im covered.