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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 5039 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 5,039 reviews
  • Rated 3 out of 5 stars

    for my nest thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good deal for my new nest thermostat as they will replace my device altogether if it fails or causes other problems.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not acknowledge me while standing in front of staff For a very long time… Called Best Buy staff to hand off my service needs and did not bother getting details …

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They didn't understand that I was handicapping I c

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with an item I had a accent of they can come over and fix it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only replaces item if not bought on sale. If purchased on sale will only refund money spent on product not value of item purchased.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope i never have to use it, but for the price, it's cheaper than buying a whole new product

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Easy to use

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Once set up they are great. Love that they don’t need a hub.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great except for Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    9/10 the geek squad warranty is golden. However when it comes to samsung products. They force you to go through Sony first. So its pointless and obnoxious

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    If it's needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a service contract. Not much to say... If you are clumsy or very active then its needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Why do a review until I get a chance to use it?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know yet - can't pass judgement until the appliance breaks and I see how they handle it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I’m about to go see them than god I put insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank for I put insurance to get a new one on my way Monday

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven’t had to use the plan yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used the geek squad protection plan yet product seems to be holding up great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GEEK OR TREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is hit or miss at my location, hence the 3 star, hoping it picks up during pandemic.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My Greek squad plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased for protection. I feel sometimes it’s not needed, when I realize I have protection thru the product it’s self.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent used.......................................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice to have geek squad and they're really reasonable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad can be a weak squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were not helpful. Friendly but unable too fully assist me with my problems..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad, hopefully, is there when I need them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use this protection plan. I hope I don't have to use it, but it provides added insurance if I encounter a problem.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Experience of my Life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third party installation was a nightmare! Never brought extra battery I paid for in original order. Forgot to leave us tool to change battery. Total of 26 calls to Customer Service and my son ended up ordering the new Security Screw thru Amazon! I waited 3 different days when Customer Service said someone would come to our home but no one did. I will never trust this company to do anything!!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was also purchased for a family member I have no clue as to whether they have used it or not

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These camera take great video and provide great coverage but the battery life is horrible

    I would recommend this to a friend