Customer Ratings & Reviews

Works great for me and I have always wanted one. Functions as it should.

Great product. Would highly recommend this to anyone.

Excellent value for the coverage of my product. Extra security/ less worries now. All my purchases will have a GSP!

great protection for best buy to fix anything that goes wrong. best buy are the best!

Always get geek squad for all your purchases with best buy.

I bought the extended warranty just in case it gets broken.

Good quality camara. It was a gift to my daughter and she really enjoys using it.

A BLESSING CAMERAS ARE SO EASY TO DROP AND BREAK !!!!!! Pricy but you wont regret

Accidents happen. Better to have this and not need it than to need it and not have it.

The only protection plan I truly trust for all my electronic purchases.

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

came in handy when i dropped my camera , they did have to send my camera off tho .

Some how or another they always have a good solution to whats needs to done to make the customer happy, no complaints

I love Geek Squad they are always there to help when I need them

These geek squad warranties are worthnevery penny we spend on them.

Never really used it. It's good I guess. I don't really know.

Like I always say by your protection plans people so worth it in the long

Excellent service, highly recommended! They are always willing to help.

I put a warranty on everything with regards to electronics for my daughter.

Gave it as a gift and it was a great gift to give! You always want to get a warranty for electronics.