Customer Ratings & Reviews

Great product will recommend to others. Will share this with others.

These plants are always such great coverage and it’s easy to file a claim

I love geek squad ! I just love them !!!! There the best ‘

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

I dropped my Sony RX 100 II several times. Unfortunately, I didn't have coverage for accidents. Bought a new one- RX 100 V

I bougt a camera 3 years ago and it broke. I had purchased the plan and i got a new one. So it made sense to buy it again. It is worth it

MY CAMERA IS SERVICED EVERY YEAR FOR FREE, THE INSURANCE IS WORTH THE PRICE. I TAKE A LOT OF PICTURES AND LIKE TO HAVE MY CAMERA CHECKED.

With how small point and shoots are and how easy they are to drop... why not buy this cheap protection? Easy decision for me.

I purchase with all my major purchases over $300. It's worth it. Computers. Tv's, appliances. It has payed for itself many times.

Bought for a Fuji film camera. Of course I didn’t need it. The camera still works

Works great for me and I have always wanted one. Functions as it should.

Great protection plan with electronic items. Highly recommended

Throughout all my purchases and gift giving, have found that purchasing the protection plan always pays for itself...

Whenever we have had to use the geek squad the service was exceptional. Any major product highly recommend this service

geek squad assistance when I need it. Great investment for my laptop. Great tech support.

I love Best Buy's geek squad protection program. It adds a great sense of peace of mind knowing that my products are protected.

Love the geek squad protection. I get it on everything except the most minor and very inexpensive things I buy at Best Buy.

Best protection plane ever is geek squad for any and all devices

The agent recommend we get this protection.’you never know when it will be needed

I feel so much more secure after purchasing the protection plan.