Customer Ratings & Reviews

Have had to use Geek Squad. Hopefully it would be easy if and when I have to use them

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.

Amazing Service Very nice Staff Was helped immedently

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

Accidently damaged the screen on my gaming laptop and had to send it in for repairs. Scheduling the appointment was not a big deal, my issue with the process was Best Buy not allowing me to ship my laptop to them directly (I currently live 4 hours away from the nearest best buy). I had to ship my laptop to a friend and have them take it to best buy for me, which was inconvenient.

When my computer accidentally dropped I was able to bring it in store without having to pay extra to get it fixed. They were very helpful

The agents are very attentive to my needs and are very knowledgeable about my products. Their goal is to always provide a lasting solution to all tech needs.

Best buy warranties are always a good deal, yes they are pricy but they cover what they say they will cover, and it's easy to drop off your laptop for them to fix it, you don't have to mail it anywhere.

I would have been out of a computer if not for the Geek squad service plan. I had a dell 2 in 1 that had a faulty camera and fingerprint scanner. I sent it to dell under warranty, and they couldnt even fix the problem! Luckily i purchased the service plan and the Geek squad was 100 times more helpful than dell. I am so happy, they are going to replace the computer in its entirety because they couldnt get it to work, even after ordering new parts and installing them. Thank you!

Tried to redeem warranty and was told my laptop would have to be shipped out and would take about a month before I could see the new one. Probably worth the money and the peace of mind, but keep in mind that any repair will put you out of your device for at least 30 days if it is not an easily repairable device.

I haven't had to use this service yet, but the coverage seems well worth the cost. I invested a lot of money into buying a new computer. The last computer I bought (from s different store) was only a couple hundred dollars, but I hated it and it broke shortly after purchasing it. I felt a lot more confident making my computer purchase this time knowing accident coverage for 3 years would cost less than half the cost of the computer itself. I definitely value the sense of security.

Having purchased this protection for my labtop I have piece of mind traveling with my device for any mishaps I encounter.

Glad i purchased Geek squad protection. It will make my Laptop computer experience even more profound. When the Customer Service associate offered it to me i immediately grabbed it. I was happy to have Geek Squad protection after he explained to me the importance of having it. He also explained to me how easy it was to bring in my new Laptop if needed. I feel secure knowing i have extra protection that i can use if needed. Thanks Best Buy for such a wonderful shopping experience. Best buy has great Customer service.

Haven’t needed it yet but it’s always a have it and don’t need it rather than a need it and not have it

Geek squad is important for any device, their service is great and it's a no hassle way to keep your devices working properly

Anyone that I go to with questions is always helpful

worth the money for any issues with laptops for a school kid

Who can ever predict what can happen when you are using your computer in several different settings? I never imagined that the accident that rendered my computer inoperable and unrepairable would happen, but when it did, not only did I have the assurance that the computer would be repaired if it could by the highest level of repairmanship, but that it would be replaced if for some reason it was unrepairable.