Customer Ratings & Reviews

I recommend the one year Geek Squad protection plan. I have used it and it is worth the price.

I am always eating by my computer keyboard, so the accident protection was a must!

I love having the reassurance that if for whatever reason my product will be fixed or replaced if something happens. Piece of mind.

Great to have if they can’t fix it they will replace it great coverage for this product

Nice to have these guys helping u with your electronics. Worth the money spent for peace of mind

Always good to get a geek squad warranty to back up the one that comes with the laptop.

I like the convenience of Geek Squad and feel better about knowing I have support if something goes awry!

After my experience with the first computer I purchased they helped me right away and replaced my laptop.

I love all Best Buy products, however this one is so nice to have

If you have kids this is a must don’t leave without it

Haven't used it yet but sure wished i had it on my other things that Ive broken

Haven’t used it yet . Hopefully it’s good. Salesman was great no pressure and explained it very well

Piece of mind protection for a expensive laptop. When I needed it best Buy took care of everything.

feel safe all time ... not much worries on how works and how I handle it .... great purchase

Amazing protection for an amazing laptop. Highly recommend

Geek squad protection for my PC. I haven't had to use them but I always get the protection.

I never buy electronics without it. Bestbuy is great with this service

Geek squad is always the best to work with it you need it!

Haven’t used it, but I’m sure it will come and handy once I need it.

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.