Customer Ratings & Reviews

awesome coverage always exchanged everything no problem

Havent had to use it to evaluate just ourchased as proactive protection.

I always get the warranty because best buy is the best

Most of my experiences have been great with geek squad.

They take awesome care of my electronics. Cleaning, tuneup

Always recommended with any big purchase in your life

This is well worth the money spent and I recommend it.

Very helpful when calling. In store is usually quick and easy

You'll use it - unless you're perfect (and who is?)

Geek squad is the best. They really know there stuff.

I will always get a replacement plan only AT BB!!!

Always great service with the geek squad. Always helpful

Gave me piece of mind since computer is uded for college

Had to use on last labtop worth the money for the security

they stand behind there work and fix or replace items

This is a great product. I haven’t had any problems.

Better safe than sorry when it comes to electronics!

This insurance is a scam. They sell it by telling you that they can repair your computer in store if it gets broken and if not they will replace it. This is not what they do. My son is a college sophomore and recently cracked the screen on his computer making it inoperable. We made an appointment at a local Best Buy and he took it into the store, The staff was rude including the GM and my son was told that it was not bad enough to replace and that they couldn't fix it in the store. The solution they offered was to send it out to be fixed and he was told he could expect his computer to be gone 7 - 30 days!!! He asked if there was a way to borrow a computer while his device is being repaired and was told absolutely not. I purchased this insurance, against my better judgement, anticipating that something like this might happen and unfortunately my better judgement was correct. Calls to their offices were not productive as the robots that answer the phone there would only regurgitate corporate talking points to me.

Don't usually purchase these hope never to use.!!!

The agents always help me when i have a problem with my laptop.