Customer Ratings & Reviews

Haven't had to use geek squad yet but great customer service

They replaced the computer after it failed in 6 weeks. That took a week (during which my daughter had no school computer). Then when checking out with the new computer I was asked if I wanted a repair plan. I responded that I had already paid for a four year repair plan. I was told that once a repair or replacement occurs the four year plan has been used and needs to be purchased again. So, buyer beware. A four year plan is only good till your computer breaks (even if it is the day after purchase), after which it is null and void.

my hard drive crashed on my laptop that I purchased from a different retailer. They were very helpful on getting me the information and helped pull all of my files and pictures off of it. So I was grateful that they were able to do that. It was more than I expected over $100, but over all worth it. Lesson learned- make sure you back up with external hard drive.

Being able to purchase the Geek Squad protection plan on an open box item was tremendous! The peace of mind that comes with this protection plan is well worth the additional cost!!

Haven't needed them yet but it is nice to know they will be ready whenever needed.

I need a warranty and never get an item without it. The only gripe I have is that if your device isn't able to fixed you don't get reimbursed for the payment plan, just the cost of the item.

Bought Geek Squad protection for a new computer. Why wouldn’t I? Geek Squad stands behind their work and accepts that accidents (life) happen too, not just manufacturer issues after purchase. Have protected my Best Buy purchases for years with Geek Squad and don’t regret it.

i am excited to have been able to purchase the geek squad protection as i broke my last item and didnt see the need. I am happy that i was offered the opportunity and was told all the support that i can obtain with my purchase.

A powerful Great computer for A little girl … my daughter was very impressed

Geek Squad service means peace of mind concerning the maintenance of my computers. I will have my Macs serviced under this policy.

They will do anything and everything to make it right and more sure your happy.

They will do anything and everything to make it right and more sure your happy.

Love the geek squad. They were able to completely fix my laptop after spilling a gallon of water on it. It has been three year since then, and my computer is still like brand new

Very good experience with these products I would recommend

Highly recommend using Geek Squad. Over the years I have had a couple of incidents where I was not able to resolve an issue. Geek Squad was a le to resolve the issues in all cases but one via the internet. Tge one where I had to take the computer in was resolved quickly and I have had no issues since.

love the 2 yr protection. Made it easy to take in computer for two specific issues and get them solved Previous computer crashed and was able to exchange its purchase price toward my current computer

Attentive, helpful and gave great explanation as to what my problem was with my laptop

Ive always been pleased with the service by Geek Squad.

Can't say that I've ever had a problem with the Geek Squad before. They're all pretty friendly and knowledgeable and, so long as one has an appointment, one will get waited on in a timely fashion.

I am so happy i purchased this. I accidently spilled some water on my laptop and ruined the mother board. This warranty covered 100% of the repair. Needless to say, i will not be drinking water near my laptop again. Do yourself a favor and buy this additional protection .It saved me almost $400