Customer Ratings & Reviews

I purchased another accidental damage protection plan this one is overpriced

cant really comment on this yet have not neede to use it yet which is good

Not worth the money for what it covers. Also geek squad are not the smartest bunch they told my step mom her phone was bricked and couldn't be fixed as soon as I got my new psu I was able to fix the problem in less then an hour

worst customer service fro chat support, I said one thing, and before I could say something else I was told to go to the store for repair, not replacement, and then chat support disconnected . for 150bucks I would expect much better treatment.

You cannot adjust the screen so I wouldn’t recommend

Good option to protect your appliances for at least a few years

I bought the protection plan thinking that if it fell or something happened with my pets knocking it over, this would cover it. Now that my monitor is broken I just now learned that it does not cover accidental damage. Not happy with this.

Have not had to use it yet and hope i dont have to

I was told today that the 4-year Geek Squad Product Replacement would not cover cracked screen on my Samsung monitor. Best Buy said the monitor is discontinued so I can't even seek warranty or repair from the manufacturer. If the model is discontinued, what good is the GSP-R Plan? What would this actually cover???

Plan was purchased for a monitor, but monitor was lost and got full refund for monitor. I then placed another order for the exact same monitor. I was also told that the plan should be transferred to the new monitor, but I need to call GeekSquad to initiate the process. I called GeekSquad just to have a big confusing and loop that went around different agents, not to mention dropped calls and call transferring time. After about almost an hour on the phone trying to transfer the plan to the new, and exact same, monitor, I was told it couldn't be done. The agent had to cancel the plan and ask me to go to the store to purchase a new plan for the monitor. This is really a time waste that could be avoided easily if BB agents know their policy.

Worse geek squad product and worse refund ever i bought a monitor for $348 dollars and got $298 dollars I'm a very unhappy customers i can't find the best monitor i want know im going to never recommend this geek squad stuff to anyone! IM DONE!!

I was not happy with this protection plan. When I purchased it I was told it covered the monitor fully. The monitor was dropped and when I bought it in I found out it wasn't covered.

I'm having difficulty filing a claim on a damaged product.

This plan should be more specific and state that THIS DOES NOT INCLUDE ACCIDENTAL DAMAGE. It would help customers before making the purchase.

Don’t buy it, it is useless, many credit card have insurance already and it is not that easy for a device to break

I paid $30 for my gaming monitor for insurance and before it was ALREADY BROKEN WHEN I GOT IT DELIVERED, I was only refunded for the monitor and not my protection plan. Why was this not covered by the basic return policy?!?

Bought the protection plan for my monitor just for Best Buy to say that my protection plan doesn't cover accidental damage so now I have to do everything on my own :))

Agent was rude and cut me off. Bought replacement insurance yet it doesn’t replace monitor.

Not worth it! Really useless! They weren’t able to do anything about my 49” monitor! Very very bad!

Wasted my time and money. They told me it will cover everything.