Customer Ratings & Reviews

Did not need two bills for something I never consented. Too much pressure on elderly citizens! @ 86 and NOT WELL! Poor because of the threats of taking my money without my permission. Tell them to grow up and smell the flowers.

Absolutely no help whatsoever. If something goes wrong I hope the brand you bought has good customer service or even cares.

Great quality , decent price, very recommendable for purchase. Thanks to the staff for explanations and shared details about the product.

Dont use this they dont replace or fix your product they gove you credit and take your mointer fix it and sell it for higher price and your stuck with nothing to do

Accidental protection does not apply. Purchased this for my daughter's monitor and computer. Six months later her monitor got a crack in it and they said the coverage didn't apply only for manufacturing issues. Pretty sure accident protection is for exactly that: accidents. Never buying protection through Best Buy again as it was not worth the money spent.

I was charged for something that I already paid for. All computer repairs were covered under Apple Care and I should not have been charged $99 by the Geek Squad. I even called Apple and they confirmed that I need to fight to have the charges disputed. Unfortunately, because they didn't authorize the charge, they aren't able to refund it. So, guess I have to go back to BestBuy

When I received the monitor it was damaged I then returned it for a refund which was dec 29 they said to give them ten days it’s now Jan 16 and I still haven’t got a refund

YouTube provides more help, and most of these folks do not seem to want to be there.

I’m halfway through my 4 year protection plan and my monitor is giving me issues. Why would I need to purchase a new protection plan to make sure my replacement is insured when I’m 2 years into a 4 year plan? Can you have a supervisor contact me to discuss this.

Great service as always but the manager with the blonde hair in hammond louisiana was very disrespectful

One of the cheaper extended warranties I've been offered in a while. If the sales price of the monitor would have been honored it would have REALLY been worth it.

They count on you to mess this up. Why can't Best Buy apply a 'protection plan' to the product that you purchase it for? Not convenient the way it is, you get an email, with a link, then have to go input all the information somewhere else. Maybe it's just me. I'm guessing that most people probably forget to even complete the process.

Best Buy did not honor my replacement monitor and it heated up and cracked. Do not buy the replacement plan.

Will never purchase the geek squad service they’re horrid and not worth the charge for what they offer.

Very bad customer service call service, paying for a service that is not what was expected

＼(^-^) AVOID PURCHASE!! (^-^)/ Square shaped object found inside. Kinda heavy, sharp corners , some kind of bottom foot claw pokin' out. glass covers one side. . cant believe my wife paid for this. ( ´・_ゝ・)

they are good help if it can be fixed over phone but very very poor service if they have to send it away

Great visuals on this monitor will recommend for online gamers

Haven’t heard anything yet will be reposting when they find out what’s wrong

Mm the product was really nice my son loves it buttttt I paid for the geek squad and my son dropped it by accident and they said it can’t be fixable because the geek squad does not cover like they didn’t say that when we bought the geek squad insurance .