Customer Ratings & Reviews

Not tried yet. However, it was an excellent deal for the price and peace of mind.

I've always had a good experience with Geek Squad replacement. Anytime I make a big purchase, this is a must. I am confident that the Geek Squad has my back in case anything goes wrong with my devices.

The person who helped me choose which monitor to get was very professional. He was able to relate with me since we both have a love for gaming. He made recommendations, and even gave examples, and information of how good it works. He even helped me get an idea of my next purchase because he gave me examples of gaming computers I could get. He gave me some of the best customer service I’ve ever had. The associate that helped me was named Dallas. If I could I’d have him help me every where I went.

I always opt for getting my tech from Best Buy becuase of their great warranty program. I'm so pleased with their customer service and consistency every time!

Very helpful employee and held it for me when i was ready to check out. Love the monitor aswell

Have not needed to use it for this production. The price is worth the peace of mind incase item needs replaced or has issues. Have used protection plan a phone which got me a full replacement but was expensive shipping, but was still cheaper than buying a brand new phone.

Geek squad is always great. I always buy their warranties because they stand behind them

Great purchase as it can repair or replace the monitors

Great monitor i went from a 27 1440p to this 32 inch i love it for rpg games or some fps game not great for competitive shooters but its works for me i love the image quality and HDR looks nice

Excellent product and services. My son absolutely loves this monitor. Great for gaming.

Purchased this while it was on sale because my wife needed it for work while at home. Great 1080p picture quality with the bonus of blue light filter which helps keep her eyes relaxed while working and very little to no glare on screen. Very happy with this product!

Amazing service, very helpful staff at the 86st and Lexington location when replacing my montior. Showed me suggestions in both price and specifications range.

Protection that gives you a piece of mind while using great products!

Always happy to know they got my back with all my devices

a must for items of value and always comes in clutch.

The agents help me figure out what was wrong with my tablet, always with a smile on their face.

Always recommend getting the Geek Squad protection plan so you always know your gear is protected!

Honestly, I usually pass on buying the add protections. However, any questions or issues they were there to support me in my time of need. Knowledge, sharp and courteous. Definitely worth it.

I am extremely disappointed with the service I received from Geek Squad at both the Altamonte Springs and Sanford stores. I called because my Samsung monitor is having issues — it’s not displaying pixels correctly, G-Sync does not connect properly. I clearly explained that I had purchased the Geek Squad Product Replacement plan, and expected a replacement option as promised. Instead, I was met with bad attitudes and was told they would only replace my monitor with the exact same model, and that I could not choose another monitor even if I paid the difference. When I asked for store credit, as outlined in the terms of the replacement plan, they told me it would need “approval” from them. This is not what the plan describes, and it feels like they were intentionally making the process difficult instead of honoring the replacement policy. I paid for a replacement plan — not a repair plan — and I expect Geek Squad to follow through on the terms of that agreement. The lack of professionalism and willingness to help was very disappointing.

Got the protection plan for my Alienware 34dwf. Recommend buying from Best Buy instead of dell. Best Buy will replace your item with a brand new one, dell with give you a slightly used open box.