Customer Ratings & Reviews

I had to file a claim after my big screen TV stopped working. They were very helpful and tried to fix it. When they couldn't they gave me the original amount I paid for the TV 3 years ago. This got me another decent TV (not as good as my original one due to inflation but was okay)

I had no problem fixing my item. The customer service was great. They had knowledge of what they were doing.

Got the protection plan for my Alienware 34dwf. Recommend buying from Best Buy instead of dell. Best Buy will replace your item with a brand new one, dell with give you a slightly used open box.

It was a good product. The recipient was happy about it.

Wow! My screen lost power and would not work several month's after I purchased it. I brought my monitor back and Geek Squad took care of it in the most professional way that I could imagine. Highly recommend Geek Squad!

Amazing service, very helpful staff at the 86st and Lexington location when replacing my montior. Showed me suggestions in both price and specifications range.

I havent had to ise this yet but i feel a sence of security knowing that its available. Ive heard good things.

Beautiful screen, plenty of smart apps, great for coding. The big drawback is the input “sensing” Can be downright terrible or slow at best. Sometimes it works right away, other times if you wake up your laptop it could take 15-30 seconds to connect. Samsung could do much better. The slightly older model number was unusable, but this model at least works.

Monitor worked great ,My girlfriend and I are both music producers/engineers and use the monitor when working on music we love that we’re able to switch through the laptop and monitor screens

Have not had to use it yet hopefully won’t need to. Can’t give 5 stars because I haven’t needed to deal with it

My son lovesss this screen very clear for a good price

Good monitor and very crisp and good picture no static!!

Each time I contact them they are always very polite and professional.

Getting this along with my monitor is near necessary, especially since I have a small gaggle of pets.

Having peace of mind on a high-cost premium monitor is worth it

Nothing yet but I have a peace of mind especially with getting an OLED monitor that’s prone to burn in. I know with this I won’t have to worry about burn in at all for 4 years. Great price!

Had a 32" LG monitor's graphics card fail after 15 months. So glad I got GSP. Electronics can be flaky, and GSP insures you will be covered. In my case, the nice GS gal refunded the price & tax on a gift card, so easy and hassle-free (other than having to search for its replacement and waiting for it to arrive). Just do it!

Bought an open box OLED monitor and this gives us good peace of mind.

Peace of mind when purchasing expensive items it’s worth it

Geek Squad 4-year product replacement is a must have for any expensive electronics that gets used a lot. I always purchase this service when I buy items like camera's, monitors, cell phones or any expensive electronics. The few times I actually had to use this service, Best Buy has always replaced the item quickly without hassle. I suggest everyone who purchases expensive electronics also purchase their extended warranty.