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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4447 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 4,447 reviews
  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must buy for all electronics ! I really enjoy protection plans for bestbuy. They truly keep their word.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product and the quality is also worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was suprised how well the product quality was, great 4k res and durability as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard to say.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suppose I won't know until I need to use it, but hopefully that day doesn't come. It's nice to know I don't have to worry for a while if something goes wrong with my screen.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek squad replacement

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The geek squad guys were awesome and fast! They told me what to do and give me the best solution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad does great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an MSI Laptop and I’ve brought it to them for repairs in the past and they were really nice and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4-year Geek Squad Product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with Geek Squad 4-year replacement warranty extension, i never have to worry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen on the first computer monitor broke and without question, it was replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get GSP on smaller items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you are just lucky, the quality of many of today's devices just isn't the same so if you can afford the extra cost upfront- get the GSP to save on a big loss later.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst "Replacement" Plan in the planet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a time when I never hesitated to go to Best Buy for anything, and I would get the "Service Replacement Program" to cover my bases. However lately Best Buy Geek squad representative get all defensive and accusatory when you bring a product for "replacement". I had a 43" monitor that I somehow the screen was damage. I brought it to Best Buy the same place where I went at least 4 times to get information about and where I was urged by the sales representative to get the "Replacement" plan, because it is a peace of mind. He said it not once, but multiple times, YES SIR it will cover accidental damages, you dont want to buy something this expensive and then accidentally break it and lose all your money. I did go home and ordered the monitor online and got the "replacement" plan. Well, not only the plan does not cover accidental damages, but today the Geek Squad Agent carelessly said, maybe you did not understand what the sales person said (like having an accent immediately is a reason to not clearly understand), and then said, well it is what it is. It wont be covered by our insurance. A left angry because I felt lied to. I lost $1,000 on this transaction. But in the long run Best Buy lost a loyal customer who has bought, computers, tv, appliances, video games, watches and so many other things over the years. Very disappointing

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. While you’ve indicated that you will no longer shop with us, I hope that someday you give us the opportunity to better service.

  • Rated 5 out of 5 stars

    Easy peezy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The monitor was easy to setup. Which it in and play

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend getting protection on items, even after the return date they give you store credit for the item or you can possibly exchange it for another item. It’s always helped me out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad’s outstanding service and product knowledge gives us the freedom to upgrade, return our repair purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always nice to have when you spend a lot of money on electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even if you know what do do with electronics I really suggest you getting this plan just because you never know when you will need it. If your feeling lazy or just don’t have the time to do something the geek squad is a call away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must purchase with everything electronic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband always says anything that offers warranty means it’s a must need! Lol and I agree. This helps ease my mind when things accidentally break

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the feel and smoothness of the monitor it definitely helps me multitask and edit my videos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan valued right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Monitor protection plan is worth it for the peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 would recommend. Just as it’s advertised. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last monitor I bought from Best Buy only lasted 9 months and I made the mistake of not doing a warranty. Never will make that mistake again so I’m glad I purchased 4 year warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality,went in and got it with no issue ,great people

    I would recommend this to a friend