Customer Ratings & Reviews

I will always give protection of any kind a good review, everytime i need it, it always comes in clutch

⭐⭐⭐⭐⭐ 5-Star Review for Geek Squad “Geek Squad provided outstanding support when I was building my PC! I called for assistance, and the technician on the phone was incredibly knowledgeable, patient, and thorough. They walked me through each step of the build process, from installing the CPU and RAM to connecting the power supply and troubleshooting any minor issues I encountered. Their guidance made the entire experience stress-free, and I felt confident knowing I was doing everything correctly. Thanks to Geek Squad, my PC is running flawlessly. Their expertise and friendly support are top-notch—I highly recommend their services for any tech needs!” Let me know if you’d like any changes!

Phenomenal Service...That's what I must say about my experience with the Geek Squad Professionals at my local Best Buy. I have a large monitor, and before going to Best Buy, I followed the steps online to troubleshoot my issue. I scheduled an in-store appointment, and when I arrived, I was greeted by multiple Geek Squad Pros ready to assist me. After the initial part, you know, the customer account verification, it was as simple as I told them what steps were performed already. Following a manager check of the item, they explained my options with my current warranty, and my decision was easy. I returned my monitor and purchased a NEWER monitor with the same warranty as my previous one, AND there was no hassle at all. The toughest part of the whole thing was deciding on my next monitor. Overall, I had an outstanding experience with the Pros at the Albany Best Buy Geek Squad. Immediately after leaving the store, I messaged a friend, singing their and Best Buy's praises.

At the moment, I haven't needed to bring in my new gaming monitor to the store. But, having ordered the monitor online fully brand new, I did not want to add a protection plan until I was completely satisfied especially since this was my first monitor ever. After being satisfied with the product, I went to the store to add the protection plan and Geek Squad normally only adding the protection plan once the item has been brought to the store physically and checked, they were so kind to just have me to show the condition of the monitor through a video I took on my phone and saw that the monitor is indeed brand new and still allowed me to add my protection plan of four years. Absolutely appreciated the service due to the pain it would've brought me having to carry the monitor to the store. Thank you Geek Squad!

The 4-Year Geek Squad Product Replacement plan has provided me with valuable peace of mind and reliable protection for my electronic devices. While there are a few areas that could be improved upon, overall, this service deserves a solid four-star rating. Let me elaborate on my experience and highlight the strengths and areas for improvement. First and foremost, the Geek Squad Product Replacement plan offers comprehensive coverage for a wide range of electronic devices. Knowing that my devices are protected against unexpected accidents, malfunctions, and defects has given me a sense of security. The convenience of being able to bring my device to a Best Buy store for assistance and having the option for replacement has saved me from potential headaches and costly repairs. The Geek Squad team has consistently demonstrated their expertise and professionalism in handling claims and assisting with device issues. Their knowledge and willingness to assist customers are commendable. The process of initiating a claim and receiving a replacement has been relatively smooth and efficient. The Geek Squad representatives have been responsive and helpful throughout my interactions with them. The timeliness of the product replacement has been satisfactory for the most part. In some instances, however, I experienced delays in receiving the replacement, which resulted in a temporary inconvenience. While these delays were not frequent, it would be beneficial for Geek Squad to improve their efficiency in expediting replacement shipments to minimize any potential disruptions. One area that could use improvement is the clarity and transparency of the terms and conditions of the Geek Squad Product Replacement plan. While I carefully reviewed the terms before purchasing the plan, I encountered some confusion and ambiguity when it came to specific scenarios and eligibility criteria. Enhancing the clarity of the terms and providing more detailed explanations would ensure a smoother experience for customers. Furthermore, the Geek Squad Product Replacement plan can be quite costly, especially for higher-priced devices. While I understand the need for premium coverage, a more affordable pricing structure or additional options tailored to different budgets would be appreciated. This would make the service more accessible to a wider range of customers and increase its overall value. In conclusion, the 4-Year Geek Squad Product Replacement plan offers valuable protection and peace of mind for electronic devices. The Geek Squad team's expertise and responsive customer service have been commendable, providing a positive experience overall. Although improvements could be made in terms of transparency, timely replacements, and pricing, the benefits and convenience of the service still warrant a solid four-star rating. For those seeking reliable device protection, the Geek Squad Product Replacement plan remains a worthy consideration.

Feels Great Knowing i have coverage if i ever need it

Whenever I have had an issue with the technology, the Geek Squad have always been able to make it right and as quickly as possible. I always get the extra Geek Squad protection

I am running two of these monitors and so far, they have been really nice. The curvature isn't anything crazy, but I think it is kind of nice. The picture quality is great for what I need, though it should be noted that I am not gaming on these. My only complaint is these monitors are completely fixed to the base. You are not able to adjust the tilt, height, or angle.

Love Geek Squad service. The guys are super knowledgeable and great at helping the customers.

Best buy has the best warranty ever. I've never had issues with them giving me the run around about a product that didn't work. I didn't have to jump through hoops like these other wack warranties they have out there. I always get my electronics from best buy anytime I can.

[Employee of bestbuy] I would always recommend GSP just so things are easier in the future if you manage to break whatever your about to buy.

Very well worth it, gives you the peace of mind necessary for a product like this.

I will always buy the insurance from Best Buy if my product is expensive. They will fix it if they can and if not they will send it back and give you another. Very worth the price since it covers up to four years on certain products.

The costumer service is grade A , quick and efficient!

After a long talk and discussion with the geese squad associates, I was able to decide on on this very nice returned item in excellent condition. I love it. It works great for my games and the four year guarantee doesn’t hurt any either. Thank you.

The workers helped me load it into my car and showed me how to work everything, as well as making sure it was secured for my drive home. The monitor itself has amazing picture and usability, very easy to use and download different apps to suit your needs. Would definitely recommend to anyone working from home, gaming, or just casual computer or tv use. The curved display gives an incredible experience watching tv gaming or while working using different tabs.

Before getting this, I bought a monitor that was on discount, in less than 2 days I saw it had some weird lines and even a shaking effect that activated some times. Went to BestBuy and they didn't hesitated to help me and get it replaced. After that experience I encourage everyone to put the extra money, that most times we spend on food, for a coverage of these items that today, tomorrow and even a week in they appear to be good, but what you'll do when the 15 days of BestBuy coverage go away and a malfunction appears? A month, or a year in you wish you paid some extra cash for this 4 years coverage when something happens to your electronic and its out of your hands repairing it. Think about it!

Always gotta have the protection on any device I love it

I booked Geek Squad to help with my new computer monitor setup, and the service was fantastic. They arrived on time, explained everything clearly, and made sure the monitor was properly connected and configured. They even optimized the display settings for the best picture quality. Everything works perfectly now—thank you Geek Squad!

This monitor has been so good to me. For the past couple of years, it’s never let me down at all. A great cheap option for a 4K 144hz monitor. No dead pixels, no freezing, no problems ever!I use a dual monitor set up and this is my single player monitor to get the best quality while still getting great frames. I like to watch some movies and shows on this one too. If you want to get into 4K gaming, this is the one to start with!