Customer Ratings & Reviews

I bought a 24 inch LG monitor that was on sale. Although I have great confidence in all things made by LG, I did buy the 4 year extended warranty with some of the money saved on the purchase. I am pretty sure that I will not actually need to use the warranty.

Wet helpful to have. Usually am selective about what items I get the extending protection on , usually the more expensive stuff and things like monitors. Used the protection a couple times. Nice to have

I opened up the box which appeared to be brand new, but there were old components with masking tape and handwriting on them. I was unable to assemble it and missed the return window - clearly my fault but that just sucks. Now I'm stuck with this crappy monitor. Not very happy. I'll try to work with the geek squad to get it assembled and hopefully I can make it work. I'm not holding my breath

I have always bought the protection plans with any purchases through Best Buy. Ive had a few products die over the years and so far Best Buy has held up their part of the agreement well.

Haven’t had to use it yet(luckily) but it is great peace of mind knowing if it should fail, Geek Squad will be there to fix the issue!

Great service! When in doubt about anything technical. These guys get the job done!

Excellent service. I had a problem with my computer when I got it home called an the problem was taken care of right away. Both agents were friendly, knowledgeable experts. Thanks so much.

Always good to have some ease of kind. It isnt as expensive to have, specially if having an expensive unit to go with. I would recommend as per experience, them units tend to break down just a week after warranty. Good to have a back up on top.

Good software. Comes in handy when needed and you wont need it until you do.

Product replacement are the best to purchase for BB items. We have had a couple issues where we purchased the plan and needed it and BB was wonderful with replacement. Well worth the purchase!

Buying this has given me the piece of mind that if anything goes wrong, the Geek Squad has our back. I did call for some tech support help on the setup of my device. The Geek Squad walked me through every step and made it easy to start using it.

Always helpful and friendly. One of the main reasons I purchase most of my electronics through Best Buy

I bought it for my son desk computer in case is something happen. I think is safe to buy protection because accidents happen with devices. I choose it because I don’t want to have problems in the future. I hope doesn’t happen but sometimes it’s necessary.

geek squad is the perfect service they are always helpful and kind

I always buy geek squad because they are the only ones I trust with my electronics.

Good extended warranty to protect the investment in a TV. All good - (better clarity of start date recommended; check out clerk indicated warranty starts next year following manufacturer's warranty; Geek Squad email and chat verified, though, it started at time of purchase. I am OK with that - clarity in sales suggested). :)

Amazing it’s just what I was looking for it’s pricey but when it’s on sale it’s worth it

I never have any problems when I call or visit in person for help with any of the products I have a protection plan. They are always very helpful and resolves the issue.

Great to have and have already used! An absolute necessity in my option to anyone purchasing electronics.

Always great customer service will continue to shop here.